Panasonic ICX マニュアル
Built-In ACD Supervisor Guide
Section 521
ICX-40-521 (ACD 4.0)
ICX (International) issued December 1999
7
Basic Service Flow
The following chart shows the basic flow of ACD services.
Commands can be used to set any call distribution operation in the ACD Call
Handling Program.
Handling Program.
During the initial start-up of the ACD, programming is performed
automatically using default sample programs.
automatically using default sample programs.
Figure 2.
See
No
Setting of the ACD-target-
ed call and ACD Call Han-
dling Program number is
performed by program set-
ting 2101 to 2124, 2201 to
2224, 2301-2320, and
2401-2404.
• Type :Exchange line/
ed call and ACD Call Han-
dling Program number is
performed by program set-
ting 2101 to 2124, 2201 to
2224, 2301-2320, and
2401-2404.
• Type :Exchange line/
private line
• Mode :Direct incom-
ing call/trans-
ferred incoming
call
ferred incoming
call
• ACD Call Handling
Program number: 1 to 4
Yes
Agent extension
line of agent group
1, 2, or 3
line of agent group
1, 2, or 3
Any program for the ACD
Call Handling Program
number can be set by 4101
to 4104 using commands.
Call Handling Program
number can be set by 4101
to 4104 using commands.
Read ACD Call Han-
dling Program number
corresponding to tar-
get Exchange line.
dling Program number
corresponding to tar-
get Exchange line.
Call Incoming
Wait for stop of
incoming call,
then disconnect.
incoming call,
then disconnect.
Perform call distribu-
tion operation accord-
ing to ACD Call
Handling Program
number.
tion operation accord-
ing to ACD Call
Handling Program
number.
Call built-in VM ac-
cording to specified
VM number.
cording to specified
VM number.
ACD-targeted
Note
The built-in VM
corresponding
to VM number
(1 to 4) can be
set by program
setting 4201 to
4204.
corresponding
to VM number
(1 to 4) can be
set by program
setting 4201 to
4204.
Built-VM
Extension line
Disconnection
Note:
• If there is a transferred incoming call (incoming call type either
Exchange line or private line) during an extension line incoming call,
this is considered as an ACD-targeted call.
this is considered as an ACD-targeted call.