Samsung QN65Q9F オーナーマニュアル

English - 14

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review the 
Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.com/support 
or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).

 • For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/spsn.
 • This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There may be, 

however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the 
product.

 • To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto Update 

functions on the TV's menu (

 >   Settings > Support > Software Update > Update Now or Auto Update).

 • Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.
 • Make sure that the wall outlet is working and the power indicator on the TV is lit and glowing a solid red.
 • Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If the TV 

turns on, refer to “Remote control does not work” below.

 • Make sure the connection to the device is correct and that all cables are fully inserted.
 • Remove and reconnect all cables connected to the TV and the external devices. Try new cables if possible.
 • Confirm that the correct input source has been selected (

 > Source).

 • Perform a TV self diagnosis to determine if the problem is caused by the TV or the device (

 >   Settings > 

Support > Self Diagnosis > Start Picture Test or Start Sound Test).

 • If the test results are normal, reboot the connected devices by unplugging each device's power cord and then 

plugging it in again. If the issue persists, refer to the connection guide in the user manual of the connected 
device.

 • If the TV is not connected to a cable or satellite box, run Auto Program to search for channels (

 >   Settings > 

Broadcasting > Auto Program).

 • Check if the power indicator on the TV blinks when you press the remote's Power button. If it does not, replace 

the remote control's batteries.

 • Make sure that the batteries are installed with their poles (+/–) in the correct direction.
 • Try pointing the remote directly at the TV from 5 ft. to 6 ft. (1.5~1.8 m) away.
 • If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV.

 • Program the cable or satellite box remote control to operate the TV. Refer to the cable or satellite box user 

manual for the SAMSUNG TV code.