Samsung Sound+ HW-MS750 オーナーマニュアル
ENG - 28
10 TROUBLESHOOTING
Refer to the table below if this product does not function properly. If the problem you are experiencing
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
is not listed below or if the instructions below do not help, turn off the product, disconnect the power
cord, and contact Samsung Electronics at 1-800-SAMSUNG (1-800-726-7864).
The unit will not turn on.
Is the power cord plugged into the outlet?
;
Connect the power plug to the outlet.
A function does not work when the button
is pressed.
is pressed.
Is there static electricity in the air?
;
Disconnect the power plug and connect it
again.
again.
Sound dropouts occur in BT mode.
;
Sound is not produced.
Is the Mute function on?
;
Press the VOL button to cancel the
function.
function.
Is the volume set to minimum?
;
Adjust the Volume.
The remote control does not work.
Are the batteries drained?
;
Replace with new batteries.
Is the distance between the remote control and
Soundbar main unit too far?
Soundbar main unit too far?
;
Move the remote control closer to the
Soundbar main unit.
Soundbar main unit.
Cannot connect to the TV.
If connected via a wired network
;
Check if the cable is connected correctly.
(Check the port name to make sure that
the cable is connected to the correct port.)
(See the corresponding page regarding
each connection method.)
(Check the port name to make sure that
the cable is connected to the correct port.)
(See the corresponding page regarding
each connection method.)
;
Press the
(Source) button on the right
side of the Soundbar or on the remote
control to check if the mode is correct.
control to check if the mode is correct.
If connected via a wireless network
;
Connected via Bluetooth
1. Switch the Soundbar to “BT PAIRING”
mode, and then use the TV to search
again. (See page 9 for details.)
again. (See page 9 for details.)
;
Connected via Wi-Fi
1. Check if the TV is a compatible model.
• Only Samsung smart TVs released
after 2014 are supported.
2. Check if the TV is connected to Wi-Fi.
• If the TV is not connected to Wi-Fi, use
the network menu on the TV to establish
a connection. (See the TV user manual.)
a connection. (See the TV user manual.)
3. Check if the Soundbar is connected to Wi-Fi.
• When connected, the Soundbar is
found in the list of speakers when
Samsung Multiroom app is run on the
mobile device (e.g. smartphone or
tablet). (See page 18 for details.)
Samsung Multiroom app is run on the
mobile device (e.g. smartphone or
tablet). (See page 18 for details.)
4. Check for a DFS channel.
• If your wireless router (Wi-Fi) is using a
DFS channel, you cannot establish a
Wi-Fi connection between the TV and
Soundbar. Contact your Internet
service provider for details.
Wi-Fi connection between the TV and
Soundbar. Contact your Internet
service provider for details.