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I’m having trouble using the Play-Fi
®
 app.
•  For information on the DTS Play-Fi app, please 
visit: https://play-fi.com/faq
Soundbar does not turn on.
•  Check that the soundbar’s AC power cord is 
firmly attached to the AC Power In input and 
plugged into a working AC outlet.
The Wi-Fi Status LED does not light up. 
•  When connected to a network with an Ethernet 
cable, this light will turn off.
I am unable to connect my soundbar to 
my network.
•  Verify that your wireless network is functioning.
•  Your router’s wireless signal may be weak or 
your soundbar may be out of the range of your 
Wi-Fi network. Move the soundbar closer to the 
router or use an Ethernet connection instead.
•  Reboot your soundbar. Unplug the soundbar, 
wait 30 seconds, plug it back in, and press the 
Power button. This reboot will cycle the power 
off and on and force the soundbar to reconnect 
to your network.
•  Reset your soundbar to factory settings. From 
the menu choose ‘Service > Factory Reset > At 
Home > Yes’. The soundbar will respond with 
‘Resetting’. Once complete, your soundbar will 
be reset to factory default home settings. After 
a reset has been performed, there is no way to 
recover the previous user configured settings.
The Play-Fi app cannot find my soundbar.
•  If you are trying to setup your soundbar, verify 
the soundbar is fully powered on and in Access 
Point Mode (Wi-Fi Status LED is  pulsing slowly). 
If the Wi-Fi Status LED does not pulse slowly, 
press and hold the Wi-Fi Setup button for 8 
seconds. You will hear two tones—one at 3 
seconds and another at 8 seconds. 
 •  Verify you are within the recommended range 
of your wireless router.
•  Verify your mobile device or PC has its Wi-Fi 
enabled or is otherwise connected to your 
network.
•  Verify there are no other apps running on your 
device that might impede wireless connectivity 
to your network.
•  Restart your phone, tablet or PC.
•  If you still can’t find the soundbar on your 
network and are in an office environment, verify 
with your network administrator that no special 
permissions are enabled that would prevent 
external wireless devices from communicating 
with the network.
•  If the soundbar is still not found, uninstall, re-
download, and re-install the DTS Play-Fi
®
 app on 
your mobile device or PC. Reboot the soundbar. 
Unplug the soundbar, wait 30 seconds, plug it 
back in, and press the Power button. This reboot 
will cycle the power off and on and force the 
soundbar to reconnect to your network.
The Play-Fi app reports “Play-Fi Devices Lost.”
•  Check that your device is powered on.
•  Verify you have a strong network signal.
•  Verify the network connection has not been lost.
•  Check for other devices that might be causing 
heavy network traffic.
•  Verify that your mobile device or PC has not left 
the range of your router.
•  Verify that your mobile device or PC and your 
soundbar are connected to the same network.
•  Verify that your soundbar’s wireless streaming 
has not been taken over by another app.
•  Exit and then restart the DTS Play-Fi app.
•  Uninstall, re-download, and re-install the DTS 
Play-Fi app on your mobile device or PC.
•  Reboot the soundbar. Unplug the soundbar, 
wait 30 seconds, plug it back in, and press the 
Power button. This reboot will cycle the power 
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