HP 460884-001 ユーザーズマニュアル
dc5800 Illustrated Parts & Service Map, MT Chassis
481403-001
page 4
HP Insight Diagnostics
The HP Insight Diagnostics utility allows you to view information about the hardware configu-
ration of the computer and perform hardware diagnostic tests on the subsystems of the com-
puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur-
rent configuration of the computer. From the Survey tab, there is access to several categories of
information about the computer. Other tabs provide additional information, including diagnostic
test options and test results. The information in each screen of the utility can be saved as an html
file and stored on a diskette or USB HP flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog-
nized by the system and functioning properly. Running tests is optional but recommended after
installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports avail-
able before placing a call to the Customer Support Center.
Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with
the computer. The tool may also be downloaded from the HP Web site using the following pro-
cedure:
ration of the computer and perform hardware diagnostic tests on the subsystems of the com-
puter. The utility simplifies the process of effectively identifying, diagnosing, and isolating
hardware issues.
The Survey tab is displayed when you invoke HP Insight Diagnostics. This tab shows the cur-
rent configuration of the computer. From the Survey tab, there is access to several categories of
information about the computer. Other tabs provide additional information, including diagnostic
test options and test results. The information in each screen of the utility can be saved as an html
file and stored on a diskette or USB HP flash drive.
Use HP Insight Diagnostics to determine if all the devices installed on the computer are recog-
nized by the system and functioning properly. Running tests is optional but recommended after
installing or connecting a new device.
You should run tests, save the test results, and print them so that you have printed reports avail-
able before placing a call to the Customer Support Center.
Insight Diagnostics may be found on the Documentation and Diagnostics CD that shipped with
the computer. The tool may also be downloaded from the HP Web site using the following pro-
cedure:
1. Go to www.hp.com
2. Click the Software & Download driver link.
3. Enter the product number (for example, dc5800) in the text box and press the Enter key.
4. Select the specific product.
5. Select the OS.
6. Click the Diagnostics link.
7. Select HP Insight Diagnostics Offline Edition.
8. Select the proper language and click Download.
NOTE: The download includes instructions on how to create a bootable CD.
Clearing CMOS
1. Turn off the computer and any external devices, and disconnect the power cord from the
power outlet.
2. Remove the access panel.
3. On the system board, press and hold the CMOS button for 5 seconds.
4. Replace the access panel, external devices, and reconnect the power cord.
5. Turn on the computer.
You will receive POST error messages after clearing CMOS and rebooting advising you that
configuration changes have occurred. Use Computer Setup to reset any special system setups
along with the date and time.
configuration changes have occurred. Use Computer Setup to reset any special system setups
along with the date and time.
Common POST Error Messages
Screen Message
Description
Recommended Action
101-Option ROM Error 1. System ROM checksum.
2. Expansion board option
ROM checksum.
1. Verify ROM, reflash if required
2. Remove suspected card, reboot
3. If expansion board recently added,
remove to see if problem remains.
4. Clear CMOS.
5. If message disappears, may be
problem with expansion card.
6. Replace system board.
103-System Board
Failure
Failure
DMA, timers
1. Clear CMOS.
2. Remove expansion boards.
3. Replace system board.
162-System Options
Not Set
Not Set
Configuration incorrect.
RTC battery may need to be
replaced.
RTC battery may need to be
replaced.
Run Computer Setup and check con-
figuration in Advanced > Onboard
Devices.
Reset date and time in Control Panel.
If problem persists, replace RTC bat-
tery.
figuration in Advanced > Onboard
Devices.
Reset date and time in Control Panel.
If problem persists, replace RTC bat-
tery.
163-Time & Date Not
Set
Set
Invalid time or date in con-
figuration memory.
RTC (real-time clock) bat-
tery may need to be
replaced.
figuration memory.
RTC (real-time clock) bat-
tery may need to be
replaced.
Reset the date and time under Con-
trol
Panel (Computer Setup can also be
used). If the problem persists,
replace the RTC
battery.
trol
Panel (Computer Setup can also be
used). If the problem persists,
replace the RTC
battery.
163-Time & Date Not
Set
Set
CMOS jumper may not be
properly installed.
properly installed.
Check for proper placement of the
CMOS
jumper if applicable.
CMOS
jumper if applicable.
164-Memory Size
Error
Error
Memory amount has
changed since the last
boot (memory added or
removed).
changed since the last
boot (memory added or
removed).
Incorrect memory configu-
ration.
ration.
Press the F1 key to save the memory
changes.
changes.
-or-
1. Run Setup (F10).
2. Make sure the memory module(s)
are installed properly.
3. If third-party memory has been
added, test using HP-only
memory.
memory.
4. Verify proper memory module
type.
201-Memory Error
RAM failure.
1. Run Setup (F10).
2. Ensure memory modules are
correctly installed.
3. Verify proper memory module
type.
4. Remove and replace the identified
faulty memory module(s).
5. If the error persists after replacing
memory modules, replace the
system board.
system board.
213-Incompatible
Memory Module in
Memory Socket(s) X,
X, ...
Memory Module in
Memory Socket(s) X,
X, ...
A memory module in mem-
ory socket identified in the
error message is missing
critical SPD information, or
is incompatible with the
chipset.
ory socket identified in the
error message is missing
critical SPD information, or
is incompatible with the
chipset.
1. Verify proper memory module
type.
2. Try another memory socket.
3. Replace DIMM with a module
conforming to the SPD standard.
214-DIMM Configura-
tion Warning
tion Warning
Populated DIMM configura-
tion is not optimized.
tion is not optimized.
Rearrange the DIMMs so that each
channel has the same amount of
memory.
channel has the same amount of
memory.
219-ECC Memory
Module Detected ECC
Modules not supported
on this Platform
Module Detected ECC
Modules not supported
on this Platform
Recently added memory
module(s) support
ECC memory error correc-
tion.
module(s) support
ECC memory error correc-
tion.
If additional memory was recently
added, remove it to see if the prob-
lem remains.
added, remove it to see if the prob-
lem remains.
301-, 304-Keyboard
error
error
Keyboard failure.
Check keyboard connection or keys.
Check connector for bent of missing
pins. Replace keyboard. If 304, pos-
sible system board problem.
Check connector for bent of missing
pins. Replace keyboard. If 304, pos-
sible system board problem.
501-Display Adapter
Failure
Failure
Graphics display controller.
1. Reseat graphics card.
2. Clear CMOS.
3. Check monitor connection.
4. Replace graphics card.
510-Flash Screen
Image Corrupted
Image Corrupted
Flash Screen image has
errors.
errors.
Reflash the system ROM with the
latest BIOS image.
latest BIOS image.
511-CPU, CPUA, or
CPUB Fan not
Detected
CPUB Fan not
Detected
CPU fan is not connected or
may have malfunctioned.
may have malfunctioned.
1. Reseat CPU fan.
2. Reseat fan cable.
3. Replace CPU fan.
512-Chassis, Rear
Chassis, or Front Chas-
sis Fan not Detected
Chassis, or Front Chas-
sis Fan not Detected
Chassis, rear chassis, or
front chassis fan is not con-
nected or may have mal-
functioned.
front chassis fan is not con-
nected or may have mal-
functioned.
1. Reseat chassis, rear chassis, or
front chassis fan.
2. Reseat fan cable.
3. Replace chassis, rear chassis, or
front chassis fan.
514-CPU or Chassis
Fan not Detected
Fan not Detected
CPU or chassis fan is not
connected or may have mal-
functioned.
connected or may have mal-
functioned.
1. Reseat CPU of chassis fan.
2. Reseat fan cable.
3. Replace CPU or chassis fan.
912-Computer Cover
Has Been Removed
Since Last System
Startup
Has Been Removed
Since Last System
Startup
Computer cover was
removed since last system
startup.
removed since last system
startup.
No action required.
1151-Serial Port A
Address Conflict
Detected
1152-Serial Port B
Address Conflict
Detected
1155-Serial Port
Address Conflict
Detected
Address Conflict
Detected
1152-Serial Port B
Address Conflict
Detected
1155-Serial Port
Address Conflict
Detected
• Both external and internal
serial ports are assigned to
COM1.
COM1.
• Both external and internal
serial ports are assigned to
COM2.
COM2.
• Both external and internal
serial ports are assigned to
same IRQ.
same IRQ.
1. Remove any serial port expansion
cards.
2. Clear CMOS.
3. Reconfigure card resources and/or
run Computer Setup or Windows
utilities.
utilities.
1720-SMART Hard
Drive Detects Immi-
nent Failure
Drive Detects Immi-
nent Failure
Hard drive is about to fail.
(Some hard drives have a
hard drive firmware patch
that will fix an erroneous
error message.)
(Some hard drives have a
hard drive firmware patch
that will fix an erroneous
error message.)
1. Determine if hard drive is giving
correct error message. Enter
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test.
Computer Setup and run the Drive
Protection System test under
Storage > DPS Self-test.
2. Apply hard drive firmware patch
if applicable.
3. Back up contents and replace hard
drive.
1796-SATA Cabling
Error
Error
One or more SATA devices
are improperly attached. For
optimal performance, the
SATA 0 and SATA 1 con-
nectors must be used before
SATA 4 and SATA 5.
are improperly attached. For
optimal performance, the
SATA 0 and SATA 1 con-
nectors must be used before
SATA 4 and SATA 5.
Ensure SATA connectors are used in
ascending order. For one device, use
SATA 0. For two devices, use SATA
0 and SATA 1. For three devices, use
SATA 0, SATA1, and SATA 4.
ascending order. For one device, use
SATA 0. For two devices, use SATA
0 and SATA 1. For three devices, use
SATA 0, SATA1, and SATA 4.
1797-SATA Drivelock
is not supported in
RAID mode.
is not supported in
RAID mode.
Drivelock is enabled on one
or more SATA hard drives,
and they cannot be accessed
while the system is config-
ured for RAID mode.
or more SATA hard drives,
and they cannot be accessed
while the system is config-
ured for RAID mode.
Either remove the Drivelocked
SATA device or disable the Drive-
lock feature. To disable the Drive-
lock feature, enter Computer Setup,
change Storage > Storage Options
> SATA Emulation to IDE, and
select File > Save Changes and
Exit. Re-enter Computer Setup and
select Security > Drivelock. For
each listed Drivelock-capable SATA
device, ensure Drivelock is Disabled.
Lastly, change Storage > Storage
Options > SATA Emulation back to
RAID and select File > Save
Changes and Exit.
SATA device or disable the Drive-
lock feature. To disable the Drive-
lock feature, enter Computer Setup,
change Storage > Storage Options
> SATA Emulation to IDE, and
select File > Save Changes and
Exit. Re-enter Computer Setup and
select Security > Drivelock. For
each listed Drivelock-capable SATA
device, ensure Drivelock is Disabled.
Lastly, change Storage > Storage
Options > SATA Emulation back to
RAID and select File > Save
Changes and Exit.
1801-Microcode Patch
Error
Error
Processor not supported by
ROM BIOS.
ROM BIOS.
1. Upgrade BIOS to proper version.
2. Change the processor.
2200-PMM Allocation
Error during MEBx
Download
Error during MEBx
Download
Memory error during POST
execution of the Manage-
ment Engine (ME) BIOS
Extensions option ROM
execution of the Manage-
ment Engine (ME) BIOS
Extensions option ROM
1. Reboot the computer.
2. Unplug the power cord, re-seat the
memory modules, and reboot the
computer.
computer.
3. If the memory configuration was
recently changed, unplug the
computer, restore the original
memory configuration, and reboot
the computer.
computer, restore the original
memory configuration, and reboot
the computer.
4. If the error persists, replace the
system board.
Invalid Electronic
Serial Number
Serial Number
Electronic serial number is
missing.
missing.
Enter the correct serial number in
Computer Setup.
Computer Setup.
Network Server Mode
Active and No Key-
board Attached
Active and No Key-
board Attached
Keyboard failure while Net-
work Server Mode enabled.
work Server Mode enabled.
1. Reconnect keyboard with
computer turned off.
2. Check connector for bent or
missing pins.
3. Ensure that none of the keys are
depressed.
4. Replace keyboard.
Parity Check 2
Parity RAM failure.
Third-party graphics card
may be causing a problem.
Third-party graphics card
may be causing a problem.
Run Computer Setup and Diagnostic
utilities. Remove third-party graph-
ics card to see if problem goes away.
utilities. Remove third-party graph-
ics card to see if problem goes away.
System will not boot
without fan
without fan
CPU fan not installed or dis-
connected.
connected.
1. Remove computer cover, press
power button, see if processor fan
spins. If processor fan not
spinning, make sure fan's cable is
plugged onto system board
header. Ensure heatsink is
properly seated and installed.
spins. If processor fan not
spinning, make sure fan's cable is
plugged onto system board
header. Ensure heatsink is
properly seated and installed.
2. If fan is plugged in and heatsink is
properly seated but fan does not
spin, then replace heatsink
assembly.
spin, then replace heatsink
assembly.