Wellink Corporation W201ER ユーザーズマニュアル

 

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Technical Support and Modem Returns 

 

To Our Valued Customer: 

 

In our continuing effort to provide excellent customer and technical support and ensure your quick 

connection to the Internet, we ask that you do the following if you experience connection problems: 

 

1. Call your Internet service provider (ISP) to verify activation of your DSL service. 

You may want to ask your provider if there are issues with your DSL line provider (typically your 

phone company) that you should be aware. 

 

2. After verifying from your ISP and/or DSL line provider that there are no issues with your DSL 

service, call DQ Technology’s technical support staff at 1-866-286-XDSL (9375). 

 

These basic steps are necessary to get you connected quickly and inexpensively. 

If after troubleshooting your modem, DQ Technology’s technical support staff determines the modem 

is defective and cannot be made to work properly, a Return Merchandise Authorization number (RMA) 

will be issued for the return of the modem. 

 

 

Unfortunately, if you return a modem without a valid RMA, you will be charged a restocking fee and 

handling fee. 

 

As all our products are backed by an industry leading 5 year limited warranty (see manual),   

DQ Technology will promptly ship a new or repaired modem to you once we receive the defective 

modem. Credit is not given for returned modems.