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N600 Wireless Dual Band Gigabit Router WNDR3700 User Manual 
Troubleshooting
8-4
v1.0, August 2010
Cannot Access the Router Main Menu
If you are unable to access the router’s main menu from a computer on your local network, check 
the following:
If you are connecting from a wireless computer, try connecting from a wired computer.
Check the Ethernet connection between the wired computer and the router. Make sure that the 
cable connections are secure, and that you are using the correct cable.
Make sure that your computer’s IP address is on the same subnet as the router. For 
instructions, click the link to the online document 
to configure your computer.
The Internet or Ethernet port lights 
are off.
If either the Ethernet port lights or the Internet light does not light when 
the Ethernet connection is made, check the following:
• Make sure that the Ethernet cable connections are secure at the 
router and at the modem or computer.
• Make sure that power is turned on to the connected modem or 
computer.
• Be sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem, 
use the cable that was supplied with the cable or DSL modem. This 
cable could be a standard straight-through Ethernet cable or an 
Ethernet crossover cable.
Wireless light is off.
If the Wireless light does not come on, verify that the Enable Wireless 
Router Radio
 check box is selected in the Advanced Wireless Settings 
screen (see 
). Or, you 
can press the Wi-Fi on/off button on the wireless router to enable the 
Wireless function. The 2.4GHz and 5GHz lights will be lit when the 
Wireless function is turned on.
Note: If your computer’s IP address is shown as 169.254.x.x: Windows and Mac OS 
generate and assign an IP address if the computer cannot reach a DHCP server. 
These autogenerated addresses are in subnet 169.254.x.x. If your IP address is 
in this range, check the connection from the computer to the router, and reboot 
your computer.
Table 8-2.  Troubleshooting Basic Functions
Situation
Recommended Action