UPEK Inc 5346T ユーザーズマニュアル

Chapter 4

•

Installation

User who installs the Protector Suite QL has not administrator privileges.
Only administrator can install the product.

Fingerprint Enrollment

My device does not work.
Check the device connection.

Check whether the driver is correctly installed. Drivers are normally installed during
Protector Suite QL installation. However, if there are some problems, necessary drivers
can be found in Drivers subfolder of your installation folder (or on your installation CD).
For device-specific information for driver installation, consult Readme.txt in the Drivers
folder. (To check the device status, right-click My Computer, select Properties -
Hardware, and open the Device Manager.)

I cannot enroll my fingerprints.
My fingerprints are not correctly recognized.

From the statistical point of view, most people are able to create their fingerprint sample
on the first attempt. However, it is known that some people may repeatedly encounter
significant difficulties. The most common problems are caused by too wet or too dry
fingers.

What to do:

Clean your sensor. Use a damp lint-free cloth (use water or fragrance-free
moisturizing lotion), and gently rub the cloth across the sensor. Do not use any
abrasive materials.

Try to wipe your finger. (Especially in hot weather.)

Try to use another finger. The index-finger is usually easier to enroll than your
little-finger.