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Troubleshooting
Tsunami
®
 800 & 8000 Series - Software Management Guide 
269
8.2 Connectivity Issues
Connectivity issues include any problem that prevents from powering or connecting to the device.
Problem
Solution
Does Not Boot - No 
LED Activity
Make sure the power source is ON.
Make sure all the cables to the device are connected properly.
Ethernet Link Does 
Not Work
Check the Ethernet LED
Solid Green: The Ethernet link is up.
Blinking Green: The Ethernet link is down.
Serial Link Does Not 
Work
Double-check the physical network connections. 
Make sure your PC terminal program (such as HyperTerminal) is active and 
configured to the following values:
– Com Port: (COM1, COM2 and so on depending on your computer);
– Baud rate: 115200; Data bits: 8; Stop bits: 1; Flow Control: None; Parity: 
None;
– Line Feeds with Carriage Returns 
(In HyperTerminal select: File > Properties > Settings > ASCII Setup > Send Line 
Ends with Line Feeds
)
: Not applicable to MP-835-CPE-10, MP-835-CPE-25, MP-835-CPE-50, 
MP-835-CPE-100, MP-825-CPE-50 and MP-825-CPE-100 as it does not support 
serial interface.
Cannot Access the 
Web Interface
Open a command prompt window and type the Ping command along with the IP 
address of the device. For example, ping 10.0.0.1. If the device does not respond, 
check if you have the correct IP address. If the device responds then it means the 
Ethernet connection is working properly.
Ensure that you are using Microsoft Internet Explorer 7.0 (or later) or Mozilla Firefox 
3.0 (or later).
Ensure that you are not using a proxy server for the network connection with your 
Web browser.
Ensure that you have not exceeded the maximum number of Web Interfaces or CLI 
sessions.
Double-check the physical network connections. Use a well-known device to ensure 
the network connection is functioning properly.
Troubleshoot the network infrastructure (check switches, routers, and so on).
: At any point of time, if the device is unable to connect to your network, reset
the device by unplugging and plugging the cables from the PoE.