MilDef Crete Inc. DS11 ユーザーズマニュアル

 

 
If troubleshooting solutions are unsuccessful, consult your dealer for RMA. 

Shipping instructions: 

1.  Remove any personal add-on devices or other media. 

2.  Use the original shipping container and packing materials, if possible. 

3.  If the original packing materials are not available, wrap the equipment with soft 

material (e.g. PU/PE form) then put the wrapped equipment into a hard cardboard 

shipping box. 

4.  Include a sheet with the following information: (Note: Please keep a copy of this sheet 

for your records.) 

- Name 

- Address 

 

 

- Unit 

serial 

number 

- 

Place and date of purchase or the original invoice number 

- 

Date of failure   

- 

A DETAILED description of the problems you have encountered including: The 

operating system, the add-on device installed (if any), the application software, the 

failure phenomenon, etc. 

- 

A list of the hardware/software configuration, if applicable. 

5.  Clearly mark the outside of the shipping box with the RMA #. If an RMA # is not 

present on the shipping box, receiving will be unable to identify it and it might be 

returned. 

6.  Unless prior arrangements have been made, the customer is responsible for all 

shipping costs. Unauthorized use of the company’s shipping accounts is not 

permitted.