VeriFone VX675GPRSCTLS ユーザーズマニュアル

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For VX 675 terminal problems, contact your local VeriFone representative or 
service provider. 

For VX 675 product service and repair information:

USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), 
Monday - Friday, 8 A.M. - 8 P.M., Eastern time

International – Contact your VeriFone representative 

Before returning a VX 675 terminal, smart battery, or Base Station to VeriFone, 
you must obtain an MRA number. The following procedure describes how to 
return one or more VX 675 terminals, smart batteries, or Base Stations for repair 
or replacement (U.S. customers only). 

Get the following information from the printed labels on the bottom of each 
VX 675 terminal, smart battery, or sled module to be returned:

Product ID, including the model and part number. For example, “VX 675” 
and “M268-XXX-XX-XXX-2.”

Serial number (S/N nnn-nnn-nnn)

Obtain the MRA number(s) by completing one of the following:

Call VeriFone toll-free within the United States at 1-800-VeriFone and 
follow the automated menu options.

Select the MRA option from the automated message. The MRA 
department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.

Give the MRA representative the information you gathered in Step 1.
If the list of serial numbers is long, you can fax the list, along with the 
information gathered in Step 1, to the MRA department at 727-953-
4172 (U.S.).

Address a fax to “VeriFone MRA Dept.” with the model and part number(s)

Include a telephone number where you can be reached and your fax 
number.

Customers outside the United States are advised to contact their local VeriFone 

representative for assistance regarding service, return, or replacement of 
terminals or batteries.