VeriFone VX810-CTLS ユーザーズマニュアル
T
ROUBLESHOOTING
G
UIDELINES
Transactions Fail To Process
30
V
X
810 I
NSTALLATION
G
UIDE
Transactions
Fail To Process
There are several possible reasons why the unit may not be processing
transactions. Use the following steps to troubleshoot failures.
transactions. Use the following steps to troubleshoot failures.
Check Magnetic Card Reader
•
Perform a test transaction using one or more different magnetic stripe cards to
ensure the problem is not a defective card.
ensure the problem is not a defective card.
•
Ensure that you are swiping cards properly (see
).
•
Process a transaction manually using the keypad instead of the card reader. If
the manual transaction works, the problem may be a defective card reader.
the manual transaction works, the problem may be a defective card reader.
•
If the problem persists, contact your local VeriFone representative.
Check Smart Card Reader
•
Perform a test transaction using several different smart cards to ensure the
problem is not a defective card.
problem is not a defective card.
•
).
•
Ensure the MSAM cards are properly inserted in the slots and are properly
secured (see
secured (see
•
If the problem persists, contact your local VeriFone representative.