Samsung EV-NX300ZBSVUS ユーザーズマニュアル

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Appendix > 
Before contacting a service center
Situation
Suggested remedies
Your computer cannot 
play videos
Videos may not play on some video player 
programs. To play video files captured with your 
camera, use the Multimedia Viewer program that 
you can install with the i-Launcher program on 
your computer.
i-Launcher is not 
functioning properly
• 
End i-Launcher and restart the program.
• 
Depending on your computer's specifications 
and environment, the program may not 
launch automatically. In this case, click 
Start 
 All Programs 
 Samsung 
 
i-Launcher 
 Samsung i-Launcher on your 
Windows computer. (For Windows 8, open 
Start screen, and then select All apps 
 
Samsung i-Launcher.) Or, click Applications 
 Samsung 
 i-Launcher on your Mac OS 
computer.
Cannot set the DPOF 
for RAW files
You cannot set the DPOF for RAW files.
Auto Focus does not 
work
• 
Subject is not in focus. When the subject is 
outside the AF area, shoot by moving the 
subject inside the AF area and half-pressing 
[Shutter].
• 
Subject is too close. Step back from the subject 
and shoot.
• 
The focus mode is set to MF. Switch the mode 
to AF.
Situation
Suggested remedies
AEL feature does not 
work
AEL feature does not work in 
t, M, i, 
and 
s modes. Select another mode to use this 
feature.
Lens does not work
• 
Ensure that the lens is properly mounted. 
• 
Remove the lens from the camera and  
re-mount it.
External flash or GPS 
does not work
Ensure that the external device is properly 
mounted and turned on.
The date & time 
settings screen 
appears when you 
power on the camera
• 
Set the date and time again.
• 
This screen appears when the camera’s internal 
power source is completely discharged. Insert 
a fully charged battery and wait at least 72 
hours in power off status for the internal power 
source to be recharged.