IBM Flex System V7000 Expansion Enclosure 4939H29 ユーザーズマニュアル

Chapter 2. Introduction to IBM Flex System V7000 Storage Node 

Draft Document for Review January 29, 2013 12:52 pm

The IBM Assist On-site tool is a remote desktop-sharing solution that is offered through the 
IBM website. With it, the IBM service representative can remotely view your system to 
troubleshoot a problem.

You can maintain a chat session with the IBM service representative so that you can monitor 
this activity and either understand how to fix the problem yourself or allow the representative 
to fix it for you. 

To use the IBM Assist On-site tool, the SSPC or master console must be able to access the 
Internet. The following website provides further information about this tool:

When you access the website, you sign in and enter a code that the IBM service 
representative provides to you. This code is unique to each IBM Assist On-site session. A 
plug-in is downloaded on to your SSPC or master console to connect you and your IBM 
service representative to the remote service session. The IBM Assist On-site contains several 
layers of security to protect your applications and your computers.

You can also use security features to restrict access by the IBM service representative.

Your IBM service representative can provide you with more detailed instructions for using the 
tool.

IBM Flex System V7000 Storage Node can use Simple Network Management Protocol 
(SNMP) traps, syslog messages, and a Call Home email to notify you and the IBM Support 
Center when significant events are detected. Any combination of these notification methods 
can be used simultaneously.

Each event that IBM Flex System V7000 Storage Node detects is assigned a notification type 
of Error, Warning, or Information. You can configure IBM Flex System V7000 Storage Node to 
send each type of notification to specific recipients.

SNMP is a standard protocol for managing networks and exchanging messages. IBM Flex 
System V7000 Storage Node can send SNMP messages that notify personnel about an 
event. You can use an SNMP manager to view the SNMP messages that IBM Flex System 
V7000 Storage Node sends. You can use the management GUI or the IBM Flex System 
V7000 Storage Node command-line interface to configure and modify your SNMP settings.

You can use the Management Information Base (MIB) file for SNMP to configure a network 
management program to receive SNMP messages that are sent by the IBM Flex System 
V7000 Storage Node. This file can be used with SNMP messages from all versions of 
IBM Flex System V7000 Storage Node Software. 

The syslog protocol is a standard protocol for forwarding log messages from a sender to a 
receiver on an IP network. The IP network can be either IPv4 or IPv6. IBM Flex System 
V7000 Storage Node can send syslog messages that notify personnel about an event. IBM