Avaya IPO R9 TTS PRO 1 TRIAL PLDS LIC 273974 ユーザーズマニュアル
製品コード
273974
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 364
Issue 27.02.0 (Monday, January 06, 2014)
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Personal distribution lists.
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Tag information retrieved from a database to a call and delivers it with the call to an agent.
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Visual Basic (VB) Script support to allow the configuration of the voicemail system through VB scripts
rather than Voicemail Pro call flows.
rather than Voicemail Pro call flows.
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Text-to-Speech facilities to allow emails to be read out over the telephone and/or for database
information to be read to a caller in 14 languages.
information to be read to a caller in 14 languages.
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Housekeeping facilities for the management of messages.
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Automatic detection and routing of fax calls within Auto Attendants and within a subscriber's voicemail
box.
box.
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Support for a range of the INTUITY telephone user interface features in INTUITY emulation mode.
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Recording of system prompts through the telephone handset or using multimedia facilities on a PC.
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Speaking clock.
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Support for TTY hearing impaired text phone.
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Centralized VoiceMail within a multi-site IP Office environment.
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Networked Messaging with other Avaya voicemail systems and voice messaging systems supporting
VPIM (like CallPilot).
VPIM (like CallPilot).
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Capacity of up to 40 ports for a single-site system.
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Voicemail channels between Voicemail Pro and the IP Office can be reserved for business critical
functions or left unreserved for any function.
functions or left unreserved for any function.
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Improved voice recording, including recording of calls made over IP telephones (calls using direct
media has to be routed through IP Office); automatic call recording triggered by incoming call routes;
pausing recording when call is parked or placed on hold.
media has to be routed through IP Office); automatic call recording triggered by incoming call routes;
pausing recording when call is parked or placed on hold.
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User start points in Voicemail Pro include queued options.
Further details on some of the Voicemail Pro functionality listed above are described later in this section.
Call Flows with Voicemail Pro for Intelligent Call Handling
At the heart of Voicemail Pro is the ability to construct call flows from a series of different building blocks.
These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call
etc. Voicemail Pro call flows allow far more than just guiding a user to the group or extension they require. Call
flows allow Voicemail Pro to dial back users as soon as a voicemail message is left for them, it provides remote
access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from
an external telephone. Voicemail Pro provides message handling for individuals or groups, audio information to
callers so assisting the operator during periods of heavy call activity and links to business applications through
services such as Text-to-Speech. Voicemail Pro provides a full telephony applications environment where call
flows can be set up and interact in real time with business workflow – callers can interact via menus and data
entry and Voicemail Pro applications can speak back results. For example, users can listen to their email
messages through the telephone.
These building blocks allow automation over tasks like answer a call, listen for tone-dialed digits, make a call
etc. Voicemail Pro call flows allow far more than just guiding a user to the group or extension they require. Call
flows allow Voicemail Pro to dial back users as soon as a voicemail message is left for them, it provides remote
access to phone forwarding settings should a user wish to change their Forwarding or Follow Me number from
an external telephone. Voicemail Pro provides message handling for individuals or groups, audio information to
callers so assisting the operator during periods of heavy call activity and links to business applications through
services such as Text-to-Speech. Voicemail Pro provides a full telephony applications environment where call
flows can be set up and interact in real time with business workflow – callers can interact via menus and data
entry and Voicemail Pro applications can speak back results. For example, users can listen to their email
messages through the telephone.
Email Integration
Integration with email systems is provided by the Voicemail Pro Unified Messaging Service (UMS) which is
delivered to eligible users as part of the Office Worker, Teleworker or Power User license. It enables Voicemail
Pro to interact with email systems to provide a synchronization of voicemails and their status (new/unread,
read, deleted, saved) between all user devices like desk telephones, mobile cell telephones, the UMS web
interface, Avaya one-X™ Portal for IP Office, the email client and other devices that are synchronized with the
user’s email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus
Notes, Mozilla Thunderbird, and many others).
delivered to eligible users as part of the Office Worker, Teleworker or Power User license. It enables Voicemail
Pro to interact with email systems to provide a synchronization of voicemails and their status (new/unread,
read, deleted, saved) between all user devices like desk telephones, mobile cell telephones, the UMS web
interface, Avaya one-X™ Portal for IP Office, the email client and other devices that are synchronized with the
user’s email account. This will work for email clients that use the IMAP4 protocol (like MS Outlook, Lotus
Notes, Mozilla Thunderbird, and many others).
Voicemail Pro and Exchange Server
Advanced collaboration between Voicemail Pro and Microsoft Exchange Server offers voicemail storage into the
Exchange message store. This is the single point of storage for all email and voicemail messages and therefore
the single source for all message status information. When a voicemail should be collected using a desk phone
connected to the IP Office, Voicemail Pro retrieves it directly from the Exchange message store. Voicemail Pro
sends the voicemails not just as emails with a .WAV attachment but as a message formatted as 'voicemail' so
that Exchange can handle them differently from emails.
Exchange message store. This is the single point of storage for all email and voicemail messages and therefore
the single source for all message status information. When a voicemail should be collected using a desk phone
connected to the IP Office, Voicemail Pro retrieves it directly from the Exchange message store. Voicemail Pro
sends the voicemails not just as emails with a .WAV attachment but as a message formatted as 'voicemail' so
that Exchange can handle them differently from emails.