Avaya IPO R9 TTS PRO 1 TRIAL PLDS LIC 273974 ユーザーズマニュアル
製品コード
273974
Product Description
IP Office 9.0
IP Office 9.0
© 2014 AVAYA All rights reserved.
Page 386
Issue 27.02.0 (Monday, January 06, 2014)
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The name and number of the parties on the call- where this was available to IP Office (through ANI,
Caller ID or DNIS) at the time of the call.
Caller ID or DNIS) at the time of the call.
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The direction of the call (incoming, outgoing, or internal)
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The owner of the call recording
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The target or dialed number, which may be different from the number that actually took the call.
Recordings within IP Office Contact Recorder are stored as .WAV files. IP Office Contact Recorder uses the
G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity
and CPU loading. IP Office Contact Recorder is designed to perform compression as a background task, which
does not impact the system's ability to record, search or play other calls. It takes approximately 1 minute to
compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage
requirements are therefore 8MBs per hour of recording.
G.726 16kbps ADPCM compression standard, which provides the best compromise between storage capacity
and CPU loading. IP Office Contact Recorder is designed to perform compression as a background task, which
does not impact the system's ability to record, search or play other calls. It takes approximately 1 minute to
compress a two hour recording. The compressed recordings are stored as 16kbps G.726 format, storage
requirements are therefore 8MBs per hour of recording.
The IP Office Contact Recorder suite can be installed onto the same server as Voicemail Pro but must be
loaded onto a separate partition. Alternatively, IP Office Contact Recorder can be installed on a separate drive
within the same server or on a separate server. The minimum PC specification when Voicemail Pro and IP
Office Contact Recorder are installed on the same server is detailed in the Voicemail System requirements
later in this chapter.
loaded onto a separate partition. Alternatively, IP Office Contact Recorder can be installed on a separate drive
within the same server or on a separate server. The minimum PC specification when Voicemail Pro and IP
Office Contact Recorder are installed on the same server is detailed in the Voicemail System requirements
later in this chapter.
IP Office Contact Recorder stores recorded calls with certain security in place. Access to recordings is strictly
controlled according to the security constraints configured within the System Administration pages. Each
recording has an owner; the call owner is the number of the extension that recorded the call. You can specify
to which extensions each user has replay rights; the user can search for and replay all calls "owned" by those
stations. Typically an individual may be given rights to replay calls owned by their extension number while
managers may have rights to the extension numbers of all of their staff.
controlled according to the security constraints configured within the System Administration pages. Each
recording has an owner; the call owner is the number of the extension that recorded the call. You can specify
to which extensions each user has replay rights; the user can search for and replay all calls "owned" by those
stations. Typically an individual may be given rights to replay calls owned by their extension number while
managers may have rights to the extension numbers of all of their staff.
The system will automatically generate alarms showing system warnings. Alarms are logged to IP Office
Contact Recorder's database and held for a month before being purged. The administrator can define specific
Email addresses for alarms to be automatically forwarded to. The email recipient could be a local system
administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that
includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also
sends an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily
heartbeat message should be investigated; it could indicate that the server has failed.
Contact Recorder's database and held for a month before being purged. The administrator can define specific
Email addresses for alarms to be automatically forwarded to. The email recipient could be a local system
administrator, a manned help-desk and/or suppliers' support desks if you have a support agreement that
includes this facility. The system sends an email message each time an alarm occurs or is cleared. It also
sends an email once per day as a "heartbeat" to let you know it is still operating. Failure to receive the daily
heartbeat message should be investigated; it could indicate that the server has failed.
IP Office Contact Recorder allows replay of recordings by means of a browser-based application that is
accessible with Internet Explorer (IE) V7.0 and higher. The Search and Replay facilities include the following
features:
accessible with Internet Explorer (IE) V7.0 and higher. The Search and Replay facilities include the following
features:
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Personal security restrictions. The restrictions are applied as you log into the web server.
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Criteria-based search filter fields to perform specific searches.
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Replay controls. Use the replay controls to start, stop, pause, skip forward, skip backward, or to
export the recording to a readily playable .wav file.
export the recording to a readily playable .wav file.
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Audio waveform display. The waveform presents a graphic representation of the audio content of the
call. Use the waveform to avoid replaying static or silences, and to move easily to specific portions of
a call.
call. Use the waveform to avoid replaying static or silences, and to move easily to specific portions of
a call.
The Search and Replay screen, shown below, provides filter fields that you can use to search for calls: