ESTOS ProCall 4+ Enterprise 1305050250 ユーザーズマニュアル
製品コード
1305050250
4
ProCall Enterprise
Federation as a future key technology
improves cooperation between organizations
improves cooperation between organizations
Better cooperation.
Between companies.
The idea of social networks using web-based technologies has reached companies. The new, key tech-
nology, Federation, makes this improved cooperation possible. With federation, organizations can
exchange presence information and instant messages today in an open and secure way (SIP SIMPLE &
XMPP). In Europe, ESTOS stands at the forefront of this development and can provide solutions for different
federation scenarios.
nology, Federation, makes this improved cooperation possible. With federation, organizations can
exchange presence information and instant messages today in an open and secure way (SIP SIMPLE &
XMPP). In Europe, ESTOS stands at the forefront of this development and can provide solutions for different
federation scenarios.
What is presence management?
In the world of classical CTI concepts it was not the user
that was the focus, but rather their phone lines (“line-
centric architecture”). Here it was always, “line 177 –
Franz Mueller – busy”. ProCall Enterprise as a SIP based
UC platform puts the emphasis on the person, a new
“person-centric architecture”. Naturally, here the per-
son communicating comes first! Consequently, it is now
“Franz Mueller – busy – in a call” or “Franz Mueller –
busy – in a meeting until 12:00”. If on top of this you
integrate new media into the communication concept
then the following questions arise. Is the person I want
to communicate with available? Through which medium
can I make contact? The answer to this is provided by
ProCall Enterprise’s integrated presence management
system. It links the so-called presence information with
each user. This is created by defined rules, based on the
status of several services (e.g. telephony, calendar, and
system services). The presence information provides
dynamic information about the availability of the com-
munication partner.
that was the focus, but rather their phone lines (“line-
centric architecture”). Here it was always, “line 177 –
Franz Mueller – busy”. ProCall Enterprise as a SIP based
UC platform puts the emphasis on the person, a new
“person-centric architecture”. Naturally, here the per-
son communicating comes first! Consequently, it is now
“Franz Mueller – busy – in a call” or “Franz Mueller –
busy – in a meeting until 12:00”. If on top of this you
integrate new media into the communication concept
then the following questions arise. Is the person I want
to communicate with available? Through which medium
can I make contact? The answer to this is provided by
ProCall Enterprise’s integrated presence management
system. It links the so-called presence information with
each user. This is created by defined rules, based on the
status of several services (e.g. telephony, calendar, and
system services). The presence information provides
dynamic information about the availability of the com-
munication partner.
What is instant messaging?
In today‘s typical office environment, two forms of media
dominate: the telephone – to communicate in real-time
(a synchronous medium), and E-mail – as the predomi-
nant form of correspondence (an asynchronous medium)
for a less urgent form of communication. Other asynchro-
nous media, for example, the fax, is less important now
due to the rise of E-mail communication.
dominate: the telephone – to communicate in real-time
(a synchronous medium), and E-mail – as the predomi-
nant form of correspondence (an asynchronous medium)
for a less urgent form of communication. Other asynchro-
nous media, for example, the fax, is less important now
due to the rise of E-mail communication.
Because of continuous optimization of networks and the
rising acceptance from users, another relatively new me-
thod for written correspondence has been established:
instant messaging (IM, chat). With this method two or
more users communicate via text messages. Messages
are exchanged on a real-time basis via a push method.
Users work usually with a special client application.
The clients are connected with each via the UC server
or another service. The usage is as uncomplicated as
E-mail, with the advantage that it allows for a spontaneous
rising acceptance from users, another relatively new me-
thod for written correspondence has been established:
instant messaging (IM, chat). With this method two or
more users communicate via text messages. Messages
are exchanged on a real-time basis via a push method.
Users work usually with a special client application.
The clients are connected with each via the UC server
or another service. The usage is as uncomplicated as
E-mail, with the advantage that it allows for a spontaneous
Federation with PE via Federation Service
System requirements
Public IP address
Trusted certificate
Public IP address
Trusted certificate
Edge server, DNS SRV record
System requirements
Public IP address
Trusted certificate
Public IP address
Trusted certificate
DNS SRV record
Federation with ProCall Enterprise (PE)
Federation e.g. with Microsoft Lync
System requirements
Registered/authorized by
Federation Service
Registered/authorized by
Federation Service
System requirements
Public IP address
Trusted certificate
Public IP address
Trusted certificate
Edge server, DNS SRV record
Federation e.g. with Google Talk, Jabber.org
B
C
D
E
Mobile phone
A
GSM
Wi-Fi
3 G
Hosted
Federation
Service
In this topology you will see different types of federa-
tion. Company A is in a federation with other compa-
nies (B, C, D, E) parallel and in diffentent ways.
tion. Company A is in a federation with other compa-
nies (B, C, D, E) parallel and in diffentent ways.
reaction and an immediate response can be expected –
perfectly suitable for short queries.
perfectly suitable for short queries.
Both presence management and instant messaging
services complement telephone and E-mail very well.
They allow the user to address the contact in a way
appropriate to the situation.
services complement telephone and E-mail very well.
They allow the user to address the contact in a way
appropriate to the situation.