Philips BTS7000 BTS7000/10 データシート

14 EN

7 Troubleshooting

Warning

 

•

Risk of electric shock. Never remove the casing of the 

product.

To keep the warranty valid, never try to repair 

the product yourself. 

If you have problems using this product, check 

the following points before you request service. 

If you still have a problem, get support at 

www.philips.com/support. 

Main unit

The buttons on this product do not work.

•  Disconnect this product from the power 

supply for a few minutes, then reconnect.

Sound

No sound from the speakers of this product.

•  Connect the audio cable from this product 

to your TV or other devices. However, you 

do not need a separate audio connection 

when:

•  this product and TV are connected 

through HDMI ARC connection.

•  Reset this product to its factory settings 

(see 'Apply factory settings' on page 11).

•  On the remote control, select the correct 

audio input.

•  Make sure that this product is not muted. 
Distorted sound or echo.

•  If you play audio from the TV through this 

product, make sure that the TV is muted.

Audio and video are not synchronized.

•  Press AUDIO SYNC +/- to synchronize 

the audio with the video.

Bluetooth

A device cannot connect with this product.

•  The device does not support the 

compatible profiles required for this 

product.

•  You have not enabled the Bluetooth 

function of the device. See the user manual 

of the device on how to enable the 

function.

•  The device is not correctly connected. 

Connect the device correctly (see 'Play 

music via Bluetooth' on page 10).

•  This product is already connected with 

another Bluetooth device. Disconnect the 

connected device, then try again.

Quality of audio play from a connected 

Bluetooth device is poor.

•  The Bluetooth reception is poor. Move the 

device closer to this product, or remove 

any obstacle between the device and this 

product.

The connected Bluetooth device connects and 

disconnects constantly.

•  The Bluetooth reception is poor. Move the 

device closer to this product, or remove 

any obstacle between the device and this 

product.

•  Turn off Wi-Fi function on the Bluetooth 

device to avoid interference.

•  For some Bluetooth, the Bluetooth 

connection can be deactivated 

automatically to save power. This does not 

indicate any malfunction of this product.

NFC

A device cannot connect with this product via 

NFC.

•  Make sure that the device is supported by 

NFC.

•  Make sure that NFC is enabled on the device 

(see the device' s user manual for details).

•  For pairing, tap the NFC device on the 

NFC tag of this product.