Z Microsystems 19 ユーザーズマニュアル

Doc# 27-0023UM Rev 1.0 Issued  09/04

38

If the Z Microsystems Technical Support Engineer determines that the product needs to 
be replaced, a Customer Service Representative will issue a Return Material Authoriza-
tion (RMA) number. 

An RMA number is required to return a product to Z Microsystems, regardless of the 
reason for the return.

 

The Z Microsystems Customer Service Department/RMA Request Form will ask the cus-
tomer to provide the following information:

•  model number of the defective product

•  serial number of the defective product 

•  problem with the defective product

•  return “ship to” address 

•  the name and address of the company department to which we will send 

the invoice (if product is out of warranty or is different from the “ship to” 
address. 

•  phone number and e-mail address of contact 

•  purchase order number

You will be given an RMA number and will be asked to send the  product to:

Z Microsystems
ATTN.: (RMA#) It is very important to reference the RMA#
5945 Pacifi c Center Dr., Suite 505
San Diego, CA  92121