VeriFone Vx510 ユーザーズマニュアル

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T
ROUBLESHOOTING
 G
UIDELINES
Transactions Fail To Process
46
O
MNI
 5
XXX
 
AND
 V
X
5
XX
/V
X
6
XX
 I
NSTALLATION
 G
UIDE
Process a transaction manually, using the keypad instead of the card reader. If 
the manual transaction works, the problem may be a defective card reader.
Contact your VeriFone distributor or service provider.
If the manual transaction does not work, proceed to 
.
Check the Smart Card Reader
Perform a test transaction using several different smart cards to ensure the 
problem is not a defective card.
Ensure that the card is inserted correctly and that the card is not removed 
prematurely.
Ensure the MSAM cards are properly inserted in the cardholders and that the 
cardholders are properly secured (see 
).
Contact your VeriFone distributor or service provider.
If the manual transaction does not process, proceed to 
.
Check the Telephone Line
Disconnect the telephone line from the V
x
5xx/V
x
6xx terminal and connect it to 
a working telephone to check for a dial tone. If there is no dial tone, replace 
the telephone cable.
If the problem appears to be with the telephone line, check with the party you 
are trying to call to see if their system is operational. If they are not 
experiencing difficulties with their line, contact the telephone company and 
have your line checked.
If the telephone line works, contact your local VeriFone representative for 
assistance.