Rose electronic CrystalView ユーザーズマニュアル

 

CRYSTALVIEW INSTALLATION AND OPERATIONS MANUAL

 

The troubleshooting section is used as a guide to understanding the 
capabilities of the CrystalView and for general troubleshooting.  If 
you have any problems or questions concerning the installation, 
operation or usage of the CrystalView that is not covered in this 
manual, please contact Rose Electronics for technical support. 
 
PC boots with no error messages but keyboard does not work. 
n Cable is loose; re-seat keyboard cable at the CPU and the 

Local CrystalView Unit reset the keyboard and mouse. 

n Keyboard and mouse cables reversed. 
n Try a different model of keyboard.  If the new keyboard works, 

the original one may not be compatible.  Some older auto-
sensing keyboards may not work with this product. 

 
Wrong or missing characters from those typed. 
n The keyboard may be in the wrong mode.  Reset the keyboard. 
n Power down and reboot the system. 
 
PC always comes up with a keyboard error message at boot. 
n If the system appears to work fine after pressing F1 or ESC, 

adjust your BIOS setup so that the PC does not test the 
keyboard. 

 
Connecting a keyboard to the Unit affects video. 
n Change to a newer keyboard.  Some older model keyboards 

require a current higher than that supplied by the CrystalView. 

n Install a supplemental power supply to the keyboard connector 

on the Local Unit.  See Appendix C for part number. 

 
PS/2 cursor appears on the screen, but mouse doesn’t work. 
n Reset the mouse. (See Table 4) 
n Cable is loose, re-seat the mouse cable and reset the mouse. 

Keyboard and mouse cables reversed. 

n Try a different model of mouse. 
n Power off and on the Remote Unit 
 
Mouse movement is erratic. 
n Reset the keyboard and mouse. (See Table 4) 
n Issue a Null Mouse Command (up to 3 times),  (See Table 5) 
n Reload the application and/or reboot the PC.  If this problem 

persists call Rose Electronics technical support.