TiVo Ooma Hub ユーザーズマニュアル

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There aren’t enough ooma Scout devices to 
connect all phones 
Any phones not connected through a ooma Hub 
or ooma Scout must be disconnected from the 
wall. You may purchase additional ooma Scout 
devices on our website. 
  
Picking up another phone does not join the 
existing call 
With the Instant Second Line, the user will hear 
a new dialtone before making another call, even 
if someone is on the line. To join a call already in 
progress, press the active call’s respective line 
button, or press the Flash button on your phone.
  
Picking up another phone joins the existing call 
Be sure that the phones in use are connected to 
different ooma Hub or ooma Scout devices. Keep 
in mind that cordless phone systems that have 
multiple cordless handsets associated with one 
base station are treated like a single phone.
  
International calls do not work 
To complete an international call, you must add 
funds into your pre-paid account. This can be 
done online at the ooma Lounge. Once your 
account is charged, international calls can easily 
be placed without access codes or calling cards. 
  
My phones don’t ring when I receive a call
 
Check that your phones are connected to the 
PHONE
 port of an
 
ooma Hub or ooma Scout. If 
the phone needs power, confirm that it is plugged 
in correctly.
 
 
The ooma system must be installed on the 
  phone line that corresponds to the phone 
  number with which you registered your ooma 
  system. If you have multiple phones lines, 
  check that the ooma Hub 
WALL
 port has been 
  connected to the correct phone line.
  Next, check if the Send to Voicemail     button 
is lit red. This means that Do Not Disturb mode is 
enabled and all calls are forwarded directly to the 
Broadband Answering Machine. To disable this 
mode, press the key for two seconds. The light 
should turn off.
troubleshooting
Contacting ooma Support
Most issues can be resolved easily and quickly with our online support system at:
http://www.ooma.com/support
At the website, you can also:
  Search our knowledge base
  Read Frequently Asked Questions
  Submit an issue or chat with a customer support representative
If you are unable to resolve your problem online, you can call ooma, seven days a week at 
1-888-711-6662
.