Lucent Technologies Caller ID Box 585-210-939 ユーザーズマニュアル
Introduction
CentreVu® CMS R3V8 Database Items and Calculations
Interactions with Switch Features and Tracking of Switch Capabilities
1-19
G3 (R3V2 and
CentreVu CMS
CentreVu CMS
I_ACDTIME
I_OTHERTIME
I_AUXOUTTIME
I_ACDTIME
DEFINITY ECS
I_ACDTIME
I_AUXTIME,
I_ACDAUX_OUTTIME
I_ACDAUX_OUTTIME
I_AUXOUTTIME,
I_ACDAUX_OUTTIME
I_ACDAUX_OUTTIME
I_ACDTIME
Agent answers ACD call
Agent holds call,
Agent talks to supervisor
Agent reconnects to
held ACD call
held ACD call
Call ends
dials supervisor