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1.  No merchandise may be returned for credit, exchange or service without prior authorization 

from CRESTRON. To obtain warranty service for CRESTRON products, contact an 
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory 
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying 
the nature of the problem, name and phone number of contact person, RMA number and 
return address. 

2.  Products may be returned for credit, exchange or service with a CRESTRON Return 

Merchandise Authorization (RMA) number. Authorized returns must be shipped freight 
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with 
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect 
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its 
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any 
products returned with an RMA. 

3.  Return freight charges following repair of items under warranty shall be paid by CRESTRON, 

shipping by standard ground carrier. In the event repairs are found to be non-warranty, return 
freight costs shall be paid by the purchaser. 

CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials 
and workmanship under normal use for a period of three (3) years from the date of purchase from 
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical 
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and 
overlay components are covered for 90 days; batteries and incandescent lamps are not covered. 

This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON 
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if 
any. 

CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any 
application other than that for which it was intended or if it has been subjected to misuse, accidental 
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any 
product that has had the serial number altered, defaced or removed. 

This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall 
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages 
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a 
third party or made by the purchaser for a third party. 

CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or 
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the 
unexpired portion of the warranty. 

Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or 
implied, nor authorizes any other party to offer any warranty, including any implied warranties of 
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are 
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties. 

Trademark Information 
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark 
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation. iPod, iTunes 
and Mac OS are trademarks of Apple Computer, Inc., registered in the U.S. and other countries. PowerPC is a trademark of 
International Business Machines Corporation. 

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