Creative 2030 ユーザーズマニュアル

Service and Warranty Information

This chapter provides Technical Support and Warranty information for the following 

geographic regions:
❑ The Americas

❑ Asia

The Americas

Visit our online help website at www.americas.creative.com/support for help 

with installation, answers to frequently asked questions, or troubleshooting tips. Our 

website holds a wealth of information as well as up-to-the-minute software and 

driver upgrades.

Product Return

To return a Creative product for a factory service, contact the Creative Technical 

Support office.  Once the staff has verified the product is defective, you will be given 

a Return Merchandise Authorization (RMA) number. 
When returning a product for factory service:
❑ Shipment to Creative is at your expense and you assume all risk.  Ship the 

package through a carrier that provides proof of delivery; insure the shipment at 

full product value.

❑ Place the RMA number on the outside of the package.

❑ Use proper materials for packing the product for shipment.

❑ For free repair or replacement, you must include a copy of a dated proof of 

purchase (store receipt), proving that the product is still under Warranty

Creative may replace or repair the product with new or reconditioned parts, and the 

faulty parts or product will become the property of Creative.

Retain your purchase reciept, 

as well as all packing and 

contents, until all product 

components are functioning to 

your satisfaction. They are 

required when you need to 

return the product to Creative.