Cookshack Fast Eddy's Oven FEC500 ユーザーズマニュアル
1.800.423.0698
www.cookshack.com info@cookshack.com
Fast Eddy’s Model FEC500
10
Ver. 06.2
APPENDIX B
Warranty Procedures
If you have merchandise that you believe is defective please call Cookshack, Inc., at (580) 765-3669 and ask to
speak to a Customer Service Representative (CSR). Have your smoker oven model and serial number available, if
applicable. The CSR will take the information you provide and make a determination regarding the solution to the
problem. It is Cookshack, Inc.’s, option whether to replace or repair defective merchandise. If you are told that
your merchandise will be repaired or replaced under warranty, the following actions will be initiated:
speak to a Customer Service Representative (CSR). Have your smoker oven model and serial number available, if
applicable. The CSR will take the information you provide and make a determination regarding the solution to the
problem. It is Cookshack, Inc.’s, option whether to replace or repair defective merchandise. If you are told that
your merchandise will be repaired or replaced under warranty, the following actions will be initiated:
1. The CSR will issue a Return Merchandise Authorization (RMA). This authorization is assigned a number
which is used to track the merchandise being returned. Please do not return any merchandise to Cookshack, Inc.
without first obtaining this authorization and RMA number. To do so will delay the appropriate resolution of
the issue(s) in question. In some cases the CSR may mail you a form with an RMA number included. This form
will ask you to detail why it is felt that the merchandise needs to be repaired or replaced. This merchandise
much be received by Cookshack, Inc. within 30 days of the issue date of the RMA.
without first obtaining this authorization and RMA number. To do so will delay the appropriate resolution of
the issue(s) in question. In some cases the CSR may mail you a form with an RMA number included. This form
will ask you to detail why it is felt that the merchandise needs to be repaired or replaced. This merchandise
much be received by Cookshack, Inc. within 30 days of the issue date of the RMA.
2. All returned merchandise must have a RMA number. Do not return merchandise without this number.
3. Package the merchandise in its original packaging, if possible. If this is not feasible, use equivalent packaging
to ensure the safe return of the items. You assume the risk of any loss or damage that occurs during transit due
to improper packaging of the merchandise being returned.
to improper packaging of the merchandise being returned.
4. Using a permanent magic marker clearly write the RMA number on the outside of the packaging. This enables
personnel in Receiving to identify the merchandise and initiate the repair or replacement procedures authorized
by the CSR.
by the CSR.
5. Ship the merchandise to Cookshack, Inc., 2304 N. Ash St., Ponca City, OK 74601, shipping prepaid, F.O.B.
destination. At the discretion of the CSR, Cookshack, Inc. may issue a UPS Call Tag. In this case the return
freight will be paid by Cookshack.
freight will be paid by Cookshack.
6. In some cases, at Cookshack Inc.’s option, replacement merchandise may be shipped to you prior to our receipt
of the defective merchandise. In this instance you will be invoiced for the replacement merchandise upon ship-
ment. Credit for this charge will be issued to you upon our receipt of the defective product.
ment. Credit for this charge will be issued to you upon our receipt of the defective product.
7. Credit may be denied if the returned merchandise is not found to be defective by Cookshack, Inc.; if it is not
under warranty; if it is not received at Cookshack, Inc. 30 days after the RMA is issued; if it is damaged due to
abuse, misuse, misapplication, or accident; if it has been serviced or modified by any other than an authorized
Cookshack, Inc. service agent; is not returned with an RMA number; is not in clean condition; is not complete;
is damaged or lost in transit. Inspection performed upon receipt of the product can override the initial decision
regarding repair or replacement made by the CSR.
abuse, misuse, misapplication, or accident; if it has been serviced or modified by any other than an authorized
Cookshack, Inc. service agent; is not returned with an RMA number; is not in clean condition; is not complete;
is damaged or lost in transit. Inspection performed upon receipt of the product can override the initial decision
regarding repair or replacement made by the CSR.
8. Replacement merchandise is sent to you via UPS Ground or common carrier. If you request replacement mer-
chandise be sent by faster service than UPS Ground or common carrier you shall incur the cost of shipping in
excess of normal ground service.
excess of normal ground service.