Cingular Amzer Smart Keyboard ユーザーズマニュアル

Troubleshooting

Problem

Possible cause

Corrective action

Smart Keyboard driver starts

with “Injector API policy. Please
contact your BES administrator

to Unblock Injector API” error
message.

"Injector API Blocking" is caused by

security measures implemented by your
BES Application Control Policy for your

device.

You should contact your BES administrator to

configure your device's Application Control Policy to
allow the Smart Keyboard driver the use of the

Injector API. See User's Manual for details on
configuring your device Application Control Policy.

My keyboard is paired but

Smart Keyboard driver
indicates keyboard is

disconnected.

1. Smart Keyboard driver was not

registered.

2. [

√

] Keyboard Active not enabled.

1. Verify that your registration key is correctly

entered.

2. Activate keyboard under “Keyboard Settings”.

My keyboard is turned on and
my driver says it is connected

but I can not type using the
Professional keyboard.

1. Language layout settings is not

supported or not selected.

2. Smart Keyboard is not responding to

inputs.

1. Open the “Manage Layouts” option and set the

language layout to “US (English)”.

2. Restart Smart Keyboard connection by disabling

[ ] Keyboard Active and exiting and saving
new settings. Then enable [

√

] Keyboard

Active.

3. If above does not solve the problem try resetting

the device.

Amzer stopped connecting to

my Professional keyboard.

1. Smart Keyboard driver configuration

data possibly corrupted.

2. Smart Keyboard registration key

incorrect.

1. Using the BlackBerry

desktop manager un-

install Smart Keyboard driver then re-install.

2. Re-enter Smart Keyboard driver registration key.

Pressing and holding a key does

not repeat characters.

1. Auto Repeat not enabled.

2. Keyboard input mode set to

BlackBerry

mode.

1. Enable [

√

] Auto Repeat in “Keyboard settings”.

2. Change Keyboard mode to “Standard”.

My BlackBerry

does not emit

key taps when pressing a key.

KeyPress Sound Type setting is not
enabled in Smart Keyboard driver.

Enable “KeyPress Sound Type” by selecting Beep
option then set the desired volume.

Can't pair another Bluetooth
device to my BlackBerry

device when Smart Keyboard
driver is installed.

When Smart keyboard driver is actively

searching for the Professional keyboard
the Bluetooth Manager becomes busy
this prevents new devices from pairing.

Try disabling Smart keyboard driver by un-checking

the [ ] Keyboard Active in “Keyboard settings”
then saving the new settings.

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