Brocade Communications Systems 804 ユーザーズマニュアル

supportSave

5

supportSave collection using HCM

There are two ways to trigger a supportSave collection using the HCM GUI, explained in this section. 
You can also gather supportSave information for the adapter using the DCFM application. For 
information about supportSave using DCFM, refer to the Data Center Fabric Manager User Manual.

1. Select Tool > Support Save from the Host Connectivity Manager.

OR

Right-click a host from the device tree and select Support Save from the list.

NOTE

If the agent is up, it will use the advanced configuration. If there is no agent, it will use the 
basic configuration.

After the supportSave operation completes, the following message is displayed:

Support Save Completed and is located at

<HCM HOME Dir>/data/localhost/supportSave_Basic_<file_name>.zip

2. Click OK to close the dialog box.

supportSave collection on a port crash event

If the port crashes and triggers a port crash event, support save data is collected at a system-wide 
level. An application log message is generated with the following message:

Port Crash Support Save Completed

Port crash events have a CRITICAL severity and you can view the details in the Master Log and 
Application Log tables in HCM. For more information, refer to 

 on page 47 and 

 on page 50.

supportSave collection using a command prompt

The bcu debug command does not support the bcu debug --supportsave command. The 
bfa_supportsave command, however, supports the following options:

•

bfa_supportsave - To create and save the supportsave at /tmp.

•

bfa_supportsave_dir - To create and save the supportsave under <dir>.

•

bfa_supportsave <dir> <ss_file_name> - To create and save the supportsave under <dir> as 
the file name <ss_file_name>. If <ss_file_name> already exists, it will be overwritten.