HP Q5970A プリント
“Implementing a DTP Managed Print Service with HP multifunction
products and SafeCom print management has enabled us to provide a
better service for students while reducing their print charges by 40 per
cent.” Janet Smith, assistant director of ICT systems, Teesside University
products and SafeCom print management has enabled us to provide a
better service for students while reducing their print charges by 40 per
cent.” Janet Smith, assistant director of ICT systems, Teesside University
HP customer case study: Student satisfaction up by 15 per cent thanks to
Managed Print Service contract
Managed Print Service contract
Industry: Higher Education
Situated in Middlesbrough in the North East of
England, Teesside University has been in existence
for around 80 years, as a college, polytechnic and
now an award winning university. In October 2009
the University was voted University of the Year by the
Times Higher Education Awards, becoming the first
modern university to receive the accolade. With
approximately 2,300 staff, it caters for 10,000 full-
time students and 18,000 part-timers.
England, Teesside University has been in existence
for around 80 years, as a college, polytechnic and
now an award winning university. In October 2009
the University was voted University of the Year by the
Times Higher Education Awards, becoming the first
modern university to receive the accolade. With
approximately 2,300 staff, it caters for 10,000 full-
time students and 18,000 part-timers.
Students and staff print over half a million pages a
month so the University needs an efficient way to
both charge students for their 300,000 pages a
month and to re-charge 250,000 staff prints a month
back to the appropriate schools and departments.
month so the University needs an efficient way to
both charge students for their 300,000 pages a
month and to re-charge 250,000 staff prints a month
back to the appropriate schools and departments.
The old Palms charging system was out-dated and
required three separate devices; a PC, a printer and
a copier, which lead to long queues. The system was
also becoming expensive and difficult to support and
the University believed that it could dramatically
improve the student experience while still achieving
significant savings.
required three separate devices; a PC, a printer and
a copier, which lead to long queues. The system was
also becoming expensive and difficult to support and
the University believed that it could dramatically
improve the student experience while still achieving
significant savings.
Objective:
Teesside University, UK, wanted a new, integrated
print environment that would improve the student
experience while reducing costs.
print environment that would improve the student
experience while reducing costs.
Approach:
• Teesside University deployed a solution based on
HP Multifunction Printers (MFP) and a SafeCom
management and charging system through HP
Preferred Partner, The DTP Group.
management and charging system through HP
Preferred Partner, The DTP Group.
• Devices are leased under a three-year Managed
Print Services (MPS) contract supplied by The DTP
Group, which includes hardware, software,
consumables and support.
Group, which includes hardware, software,
consumables and support.
• MFPs are remotely monitored using HP Web
Jetadmin.
IT improvements:
• Single point of contact for maintenance issues,
reduced administration and simplified day-to-day
management.
management.
• MFPs mean a smaller fleet with lower energy bills
and emissions.
• Statistical reporting supports more efficient printer
usage and deployment.
Business benefits:
• Print costs have been reduced by £132,000 and
the savings passed on to students, reducing their
print costs by £72,000 per year.
print costs by £72,000 per year.
• Student satisfaction increased by 15 per cent in a
recent survey.
• Significant capital outlay has been saved and
paper wastage has been reduced.
• Any further savings are put back into the system
to improve services for students.
Teesside University reduces student costs by £6,000 a
month with HP and DTP Managed Print Services contract
month with HP and DTP Managed Print Services contract