Wilife V2.5 ユーザーズマニュアル

Troubleshooting 

WiLife User Guide 

 

106 

 

Maintenance Problem 

Solution 

Command Center does not 
see my cameras 

•  Reset the camera by unplugging the power supply and then replugging it in to the wall. 

•  Verify that the camera ON/OFF button on the main Command Center window is set to 

ON. 

•  Verify that the camera power supply and the USB receiver have power by checking the 

status lights, some of which flash and others which are solid on. 

•  Verify that the camera power supply and the USB receiver are plugged directly into a 

power outlet and not a power strip or UPS. 

•  Ensure the Ethernet cable connecting the camera with the power supply is secure. 
•  Ensure the USB receiver connected securely into the PC. 

•  Verify that you have properly configured any PC firewalls by reviewing the chapter on 

Configuring Your PC Firewall. 

•  Close other applications that may be interfering with Command Center. 

•  Test another power outlet for your camera, perhaps one closer to your PC. 
•  Click the Rediscover button on the Setup > Advanced dialog. 

•  Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by 

removing and reconnecting it PC-to-USB cable, and 3) reset your cameras by 
unplugging and re-plugging them into the power outlet. 

•  Reset each camera by pressing the reset button on the bottom of the camera by 

gently inserting a paperclip into the small hole near the network connector. 

•  From the Setup>Advanced dialog, execute the Add New and Rediscover camera 

operations. 

Command Center seems to 
run slowly 

Command Center is a 21

st

 century application and is tuned for use on modern PCs. 

Though we provide minimum system requirements for running Command Center, you 
may find some functions operate slowly on underpowered machines. 

•  Ensure you are running a PC that meets the minimum system requirements, and 

preferably one that meets the recommended system requirements. 

•  Close unneeded applications running on your computer. 
•  Run virus and spyware detection software to ensure your computer is clean. 

My camera is not recording 
motion 

Command Center uses two methods to record video: Camera Motion Detection and user 
defined Recording Schedules. If you have disabled both of these options, cameras will 
not record. Check the following to ensure recording is configured properly: 

•  Check the Setup > Recording options page for each camera and ensure the camera 

has defined motion zones. 

•  Ensure the “Enable motion detection for camera” checkbox is checked. 
•  Check your camera recording schedule to ensure the cameras are turned on (not 

scheduled to be Off). 

•  Increase your motion sensitivity settings. 

Command Center is not 
sending e-mail alerts 

Command Center requires four elements to send an e-mail alert. Check the following 
items on the Setup > Alerts dialog for each detected camera: 

•  Ensure you have properly set the SMTP server settings and executed the Test button 

operation. 

•  Verify your “Send E-mail to” e-mail addresses are correct. 
•  Choose the alert action for each camera. 

•  Ensure the “Enable E-mail Alerts” option is checked. 
•  Adjust the Minimum Motion time to meet your needs. 

•  Check the Spam Blocking options for your receiving e-mail account.