Made By Humans E Series ユーザーガイド

Your Fujitsu LifeBook Series notebook is sturdy and 
subject to few problems in the field. However, you may 
encounter simple setup or operating problems that you 
can solve on the spot, or problems with peripheral 
devices, that you can solve by replacing the device. The 
information in this section helps you isolate and resolve 
some of these straightforward problems and identify 
failures that require service.

If you encounter a problem, go through the following 
procedure before pursuing complex troubleshooting:

1. Turn off your notebook.
2. Make sure the AC adapter is plugged into your 

notebook and to an active AC power source.

3. Make sure that any card installed in the PC Card 

slot is seated properly. You can also remove the card 
from the slot, thus eliminating it as a possible cause 
of failure.

4. Make sure that any devices connected to the 

external connectors are plugged in properly. You 
can also disconnect such devices, thus eliminating 
them as possible causes of failure.

5. Turn on your notebook. Make sure it has been off at 

least 10 seconds before you turn it on.

6. Go through the boot sequence.
7. If the problem has not been resolved, refer to the 

Troubleshooting Table, that follows, for more 
detailed troubleshooting information. 

8. If you have tried the solutions suggested in the 

Troubleshooting Table without success, contact 
your support representative: 

Toll free: 1-800-8FUJITSU (1-800-838-5487) 

Fax: 1-901-259-5700 
E-mail: 8fujitsu@fpc.fujitsu.com 
Web site: http://www.8fujitsu.com.

Before you place the call, you should have the following 
information ready so that the customer support represen-
tative can provide you with the fastest possible solution:

■

Product name

■

Product configuration number

■

Product serial number

■

Purchase date

■

Conditions under which the problem occurred

■

Any error messages that have occurred

■

Hardware configuration

■

Type of device connected, if any

See the Configuration Label on the bottom of your
notebook for configuration and serial numbers. (See 
figure 2-7 on page 15 for location)

Using PC-Doctor
PC-Doctor is a diagnostic program by Watergate Soft-
ware, Inc. which comes pre-installed on your notebook. If 
you are an experienced computer user you may find it 
useful, however, it is intended primarily to help your 
Fujitsu support representative better serve you. When you 
call for help, your support representative may ask you to 
setup your notebook for modem operation. You will be 
told what to do step by step, and then asked to hang up the 
phone and plug your phone line into the back of your 
notebook. Your support representative will then use the 
service computer to call your notebook and perform diag-
nostic tests to find the nature of you problem. Messages 
will be displayed on the screen explaining what is being 
done and any further instructions that you may need.

Using the Troubleshooting Table
When you have problems with your notebook, try to 
find the symptoms under the Problem column of the 
troubleshooting table for the feature giving you diffi-
culty. You will find a description of common causes for 
that symptom under the column Possible Cause and 
what, if anything, you can do to correct the condition 
under Possible Solutions. All possible causes or solutions 
may not apply to your notebook.

If you keep notes about what you have tried, your 
support representative may be able to help you
more quickly by giving additional suggestions
over the phone.

Do not return a failed notebook to your supplier until 
you have talked to a support representative.