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The following is an alphabetic list of error-and-status 
messages that Phoenix BIOS and/or your operating 
system can generate and an explanation of each message. 
Error messages are marked with an *. The most 
common errors are marked with a #. If an error message 
is displayed that is not in this list, write it down and 
check your operating system documentation both on 
screen and in the manual. If you can find no reference 
to the message and its meaning is not clear, contact 
your support representative for assistance.

nnnn Cache SRAM Passed 
Where nnnn is the amount of system cache in kilobytes 
success-fully tested by the Power On Self Test. (This can 
only appear if you have an SRAM PC Card installed.)

*Diskette drive A error or Diskette drive B error 
Drive A: or B: is present but fails the BIOS Power On Self 
Test diskette tests. Check to see that the drive is defined 
with the proper diskette type in the Setup Utility, (See 
BIOS Setup Utility on page 41 for more information) and 
that the diskette drive is installed correctly. If the disk 

drive is properly defined and installed, avoid using it and 
contact your support representative.

*Extended RAM Failed at offset: nnnn 
Extended memory not working or not configured prop-
erly. If you have an installed memory upgrade module, 
verify that the module is properly installed. If it is prop-
erly installed, you may want to check your Windows 
Setup to be sure it is not using unavailable memory 
until you can contact your support representative.

nnnn Extended RAM Passed 
Where nnnn is the amount of memory in kilobytes 
successfully tested.

*Failing Bits: nnnn The hex number nnnn
This is a map of the bits at the memory address (in 
System, Extended, or Shadow memory) which failed the 
memory test. Each 1 (one) in the map indicates a failed 
bit. This is a serious fault that may cause you to lose data 
if you continue. Contact your support representative.

You have connected an 
external monitor and
it does not display
any information.

Your BIOS setup is not set to 
enable your external monitor.

Try toggling the video destination by pressing [FN] 
and [F10] together, or check your BIOS setup and 
enable your external monitor. (See the Video Features 
submenu, located within the Advanced Menu of the 
BIOS. (See BIOS Setup Utility on page 41 for more 
information)

Your external monitor is not 
properly installed. 

Reinstall your device. (See External Monitor Port on 
page 69 for more information)

Your operating system soft-
ware is not setup with the 
correct software driver for
that device. 

Check your device and operating system
documentation and activate the proper driver.

You have connected an 
external monitor and it 
does not come on.

Your external monitor 
is not compatible with 
your notebook.

See your monitor documentation and the External 
Monitor Support portions of the Specifications 
section on page 97.

An error message is 
displayed on the screen 
during the operation of
an application.

Application software often 
has its own set of error 
message displays. 

See your application manual and help displays 
screens for more information. Not all messages are 
errors some may simply be status.