Lucent Technologies Definity Enterprise Communications Server 555-230-220 ユーザーズマニュアル
Issue 7 May 1998
5-1
5
ASAI and Domain Control
This chapter describes the Domain (Station or ACD Split/EAS skill) Control
Capability Group. The adjunct uses these capabilities to control and monitor all
calls at a station extension, to monitor selected calls only at that specific station,
and to begin outbound calls from that station. Additionally, the adjunct may use
this capability to receive Agent Logout Event Reports, and, starting with G3V4,
Agent Login Event Reports, for a specified ACD split or EAS skill.
Capability Group. The adjunct uses these capabilities to control and monitor all
calls at a station extension, to monitor selected calls only at that specific station,
and to begin outbound calls from that station. Additionally, the adjunct may use
this capability to receive Agent Logout Event Reports, and, starting with G3V4,
Agent Login Event Reports, for a specified ACD split or EAS skill.
Domain control capabilities are as follows:
When used with a station domain, the adjunct uses
this initiating capability to ask the ECS for event
reports on calls at a specified domain (station
extension).
this initiating capability to ask the ECS for event
reports on calls at a specified domain (station
extension).
An adjunct may use this capability to receive Agent
Logout Event Reports and, starting with G3V4,
Agent Login Event Reports for a specified ACD
split or EAS skill.
Logout Event Reports and, starting with G3V4,
Agent Login Event Reports for a specified ACD
split or EAS skill.
This capability allows an application to make a
request on behalf of a station user to “answer” a
ringing, bridged, or held call present at a station.
request on behalf of a station user to “answer” a
ringing, bridged, or held call present at a station.
This controlling capability lets the adjunct put a
specified call on hold at the extension being
controlled.
specified call on hold at the extension being
controlled.
The adjunct uses this controlling capability to
reconnect a specified call at a controlled
extension.
reconnect a specified call at a controlled
extension.
The adjunct uses this capability to re-route a call
that is already alerting a station extension.
that is already alerting a station extension.