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Lucent Technologies
Definity Enterprise Communications Server 555-230-220
ユーザーズマニュアル
Lucent Technologies Definity Enterprise Communications Server 555-230-220 ユーザーズマニュアル
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Contents
iv
Issue 7 May 1998
Predictive Dialing
2-4
Inbound Call Management
2-5
ACD Call Activity Monitoring
2-6
Data Screen Delivery and Voice/Data Transfer
2-7
Data Screen Delivery with Call Prompting
2-8
Speech Processing Integration
2-8
Adjunct Routing
2-9
Information Sources for Routing
2-10
Logging for Call Back
2-11
Automatic Agent Reconfiguration
2-12
Sequence Dialing
2-12
■
Office Automation
2-12
Incoming Call Identification
2-13
Phone Management and Directory Services
2-13
Message Desk
2-14
■
Additional Configurations
2-16
Contacting Lucent Technologies
2-20
3
Event Reporting and U-Abort Capabilities
3-1
■
Introduction
3-1
Event Reporting Capability
3-1
U-Abort Capability
3-1
■
Event Reports
3-2
Capability Groups and Event Reporting
3-2
Call-Related Event Reporting
3-2
Non-Call-Related Event Reporting
3-3
Information Flow
3-3
Parameters
3-3
Event Reports and Corresponding Items
3-3
■
Alerting Event Report
3-9
Alerting Event Report Items
3-10
calling party number
3-10
trunk group number/trunk group member number 3-10
called party number (DNIS)
3-10
connected party number (alerting party number)
3-11
call_id
3-11
party_id
3-11
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