Oracle Audio Technologies 8.1 ユーザーズマニュアル

Contact Center Anywhere Installation Guide Version 8.1

This chapter describes how to create a new database or upgrade an existing database previously 
used by Contact Center Anywhere. It includes the following topics:

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When installing CCA 8.1, choose whether to create a new database or upgrade an existing database 
used by previous CCA versions. When installing a new CCA system, create a new database. Choose 
upgrade, if a previous version of CCA is running and you want to upgrade it to version 8.1.

CCA provides three different character sets for your system and you can choose one of them when 
creating a new database: Latin, Japanese, and Chinese. This guide uses Latin.

This installation guide uses two database servers; Oracle Database Server 9i and Micosoft SQL 
Server 2000.

NOTE: Before configuring database for CCA, make sure Sun Java JDK 1.4.2_13 is installed on the 
host used to run the database scripts.

In the CCA installation package, find the Database directory. There are two sub directories; Oracle 
and Sql Server. The Oracle directory contains scripts to configure a database on an Oracle database 
server. The the SQL Server directory is for Microsoft SQL Server. Each one has two sub directories; 
Automated and Patch. Automated is for creating a new database. Patch is for upgrading a database.

Complete these steps to create a new Oracle 9i database for use with CCA: