Oracle Audio Technologies 8.1 ユーザーズマニュアル

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 Configuring CCA Resources

Contact Center Anywhere Installation Guide Version 8.1

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Call Center. See 

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Redirect Server. See 

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MP3 Server. See 

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MCU Server. See 

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CTI Server. See 

The Call Center resource serves as the interface between the telephony server resources and the rest 
of the system. It is responsible for controlling all voice and fax communications as well as IVR routing 
capabilities. Complete the steps in the following procedure to configure a basic VoIP Call Center 
resource.

From Network Manager, choose the Call Center resource to modify.

From the Resources menu, choose Modify Resource.

From the Resource Information dialog box, click Advanced.

From the Call Center Advanced dialog box, complete the fields and then click Save.

Click Configure to continue configuration. 

 describes some of the fields.

Table 6.

Call Center Configuration

Hardware

Select TAW-VoIP

Ext length

Depends on the customer. Typically 4 in length.

Dial Out

The digit pressed to dial out. Typically this value is 9.

Pbx Prefix

Only used if connections to an external PBX are required.

ANI Validation Size

Value is typically 10; other countries may use a different value.

Auto Answer Call

If this check box is not checked, the system rejects calls for 
projects that are not defined. 

If it is checked, the Call Center will accept calls for undefined 
projects and play a prompt saying service unavailable.

Country Code

1 in the US.

Nation Prefix

1 in US.

Int Prefix

011 in US.

Private Prefix

Leave blank.

Strip Country Code (check 
box)

Typically checked. Removes the country code.