Intel 1300 ユーザーズマニュアル
60
Facilitating your support call
In order to speed up the resolution of your support inquiry, be prepared to give
the following information:
the following information:
•
Serial number of the appliance (to find the serial number from the
appliance interface, click more hardware information... at the bottom of
the Status page).
appliance interface, click more hardware information... at the bottom of
the Status page).
•
Any error messages you have received, including the time when the error
occurred.
occurred.
•
Description of the processes that were running, or any configuration
changes you had recently made, when the error occurred (you can find
this information in the current system log files).
changes you had recently made, when the error occurred (you can find
this information in the current system log files).
•
Additional software installed on your appliance.
•
Additional hardware connected to your appliance.
•
Procedures you've taken so far to resolve the problem.