Whirlpool WCG51US6DW オーナーマニュアル

First try the solutions suggested here. If you need further assistance or 
more recommendations that may help you avoid a service call, refer to 
the warranty page in this manual and scan the code there with your 
mobile device, or visit www.whirlpool.com/product_help for 
recommendations that may help you avoid a service call. In Canada, 
visit http://www.whirlpool.ca.

Contact us by mail with any questions or concerns at the address 
below:

In the U.S.A.:

Whirlpool Brand Home Appliances 
Customer eXperience Center
553 Benson Road
Benton Harbor, MI 49022-2692

In Canada:

Whirlpool Brand Home Appliances 
Customer eXperience Centre
200 – 6750 Century Ave.
Mississauga ON  L5N 0B7

Please include a daytime phone number in your correspondence

Check the following:

■

Make sure the power supply cord is plugged 
into a grounded 3 prong outlet.

■

Replace the fuse or reset the circuit breaker. If 
the problem continues, call an electrician.

■

Make sure the cooktop is properly connected 
to the gas supply. Contact a service technician 
or refer to the installation instructions.

If this is the first time the cooktop is being used, turn on any one of the burner knobs to release air from the gas lines.
Be sure the control knob is pushed in before turning to a setting.
A burner port (hole) may be clogged or the igniter may need cleaning. Refer to “Cleaning the Burner: Tips” in the “Key 
Usage Tips” section.
Check that the burner base and caps are positioned correctly. Refer to “Placement of Burner Heads and Caps” in the “Key 
Usage Tips” section.

Compare the flame to the illustrations below. If the flames look like A, call 
for service. Normal flames look like B or C. If LP (propane) gas is being 
used, the cooktop may have been converted improperly. Contact a service 
technician or refer to the “Assistance or Service” section in the Use and 
Care Guide.

A burner port (hole) may be clogged. Refer to “Cleaning the Burner: Tips” 
in the “Key Usage Tips” section.
Check that the burner caps are positioned correctly. Refer to “Placement of Burner Heads and Caps” in the “Key Usage 
Tips” section.

Sparking/clicking of all the burners is normal operation. A burner will light only if the knob is pushed in and turned to the 

 

position. 

If the burner is wet or dirty, clean and/or let the burner dry.

Be sure the cookware is approximately the same size as the cooking area and surface burner. 
Cookware should not extend more than ½" (13 mm) outside the cooking area. 
Adjust the flame so that it does not wrap around the cookware.

Check the following:

■

Be sure the proper cookware is being used. Refer to the “Cooking with Your Cooktop” section.

■

Check the heat level. Refer to “Excessive heat around the cookware on cooktop.”

■

Check the level of the cooktop. Refer to the Installation Instructions.

Ensure the cooktop gas supply is correct (LP or Natural gas). These cooktops come from the factory set for Natural gas.

Refer to the Installation Instructions to verify that the pressure regulator is installed correctly and the line pressure and the 
gas line pressure are correct.

Call for Service

Normal for LP Gas

 Normal for 
Natural Gas