Electrolux EI36EC45KS オーナーマニュアル

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Solutions to Common Problems
Before you call for service, review the following list. It may save you time & expense. The list includes 
common occurrences that are not the result of defective workmanship or materials in this appliance. 
Questions or for service call:  1-877-4ELECTR
OLUX
 (1-877-435-3287)
Before you call
Problem 
Solution
Entire cooktop does not 
operate
•  Cooktop controls are locked. Set the cooktop controls to unlock the 
Cooktop (See p. 9 for further instructions).
•  Make sure household electrical circuit breaker is ON and that power 
is properly supplied to the Cooktop.
•  Service wiring not complete. Contact installation agent or dealer.
•  Power  outage.  Check  house  lights  to  be  sure.  Call  local  electric 
company.
Surface element 
display windows 
showing error codes
•  The error code will display in the zone that has the error. The error 
will flash through the code C, X, X where the X is the number of the 
code. If the zone has been on and the zone is hot enough to display 
H and you have an error then you will see C, X, X, H. 
•  Cooktop  main  control  has  detected  a  fault  or  error  condition. Try 
turning electrical power supply OFF and back ON to cooktop in order 
to reset cooktop main controls. Make sure nothing touch control panel 
area (utensils, cookware, etc.). If fault recurs, record fault number and 
turn power supply to Cooktop OFF. Call a Electrolux service center 
for assistance.
Cooktop turns off while 
cooking
•  Fluids spilled or object lying on controls area of cooktop. Clean spills 
or remove object. Repower cooktop.
Surface element does 
not heat food
•  No power to appliance. Check/reset breaker or replace fuse. If the 
problem is a circuit overload, or improper connection of the armored 
cable supplied with the appliance, have this situation corrected by a 
qualified electrician.
•  Too low heat setting. Turn control to a slightly higher setting until 
element comes on.
•  Incorrect control is on. Be sure to use correct control for the element 
needed.
Surface element heats 
food too hot or not hot 
enough
•  Lightweight or warped pans were used. Be sure to use good quality 
cookware.
•  Voltage is incorrect. Be sure appliance is properly connected to the 
specified power source.
•  Adjust surface element power level setting until the proper amount 
of heat is obtained.
•  Use  only  flat  bottom,  evenly  balanced,  medium  or  heavyweight 
cookware. Pans having a flat bottom heat better than warped pans. 
Cookware material affects heating. Heavy and medium weight pans 
heat evenly. Because lightweight pans heat unevenly, foods may 
burn easily.