VIZIO VBR121 ユーザーズマニュアル

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Products are often returned due to a technical problem rather than due to a 
defect. If you are experiencing a problem when using your TV, try to fix the issue 
using this troubleshooting guide.
If, after using this troubleshooting guide, you are still experiencing an issue with 
your TV, contact VIZIO’s Support Department. Quality customer support and 
service are integral parts of VIZIO’s commitment to service excellence.
There is no power.
•  Ensure the power cord is securely connected to a working electrical 
outlet.
•  Press the Power/Standby button on the remote or touch the Power/
Standby control on the player.
•  Try plugging the power cord into a different electrical outlet. 
Nothing happens when I press buttons on the remote.
•  Place new batteries in the remote. Ensure the batteries are inserted 
correctly.
•  Ensure no objects are blocking the front of the Blu-ray Player
•  When using the remote, point it directly at the Blu-ray Player.
•  If you see     , the action you are trying to perform is not allowed by 
the Player or disc. 
My Blu-Ray or DVD disc does not play.
•  Ensure the disc is clean and free of scratches.
•  If you are using parental controls, the disc may not play.  
I cannot connect the Player to my network.
•  Unplug the modem/router and the Player. Wait 10 seconds, then turn 
them back on.
•  Ensure the ethernet cable is securely connected to both the Player 
and your modem/router.
•  Refer to your modem/router user guide. 
The picture quality seems low.
•  Connect the Player to your TV using an HDMI cable for the best 
picture quality.
•  Connect the Player to an HDTV capable of displaying 720p or 1080p 
for the best picture quality.
•  Ensure the cables connecting the Player to your TV are securely 
connected.
•  Watch Blu-ray discs for the best picture quality. DVD discs are limited 
to 480p resolution.
•  To view streaming video (Netflix, VUDU), a high-speed wired/wireless 
Internet connection is required.
I am having trouble with Internet Apps.
•  If you experience issues with Apps, please contact: 
 
 
www.netflix.com/help or 1-866-579-7113 
 
www.pandora.com/support 
 
www.VUDU.com/support or 1-888-554-8838 
 
www.hulu.com/help
Phone:     (877) 698-4946
Fax:      (949) 585-9563
Email:      techsupport@vizio.com
Web:   www.VIZIO.com
Hours of operation:  
  Monday - Friday: 6 am to 9 pm (PST)
  Saturday - Sunday: 8 am to 4pm (PST)
Netflix:
Pandora:
VUDU:
HULU Plus:
Troubleshooting & Technical Support