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This section is designed to help you save the cost of a service call. However, you may still need assistance or service. When calling 
for service, you will need to provide a complete description of the problem, your appliance’s complete model and serial numbers 
and the purchase or installation date (see Warranty). This information is needed to properly identify parts needed.

If your range should fail to operate, review the following list before calling for service. 
Note:  Most  electrical  clock  malfunctions  can  be  corrected  by  turning  the  power  off  to  the  range  for  about  15  seconds.  
(Clock and Control will reset itself).
Problem 

Nothing will operate

The oven will not operate

The electric surface elements 
will not operate

Cooktop control knobs will not turn

The self-cleaning cycle 
will not operate

Control is “locked up” (meaning no

buttons will function)

Cooking results are not what
you expected

•   Is the power cord plugged into a live 

circuit with proper voltage?

•  Has a household fuse blown or a circuit 

breaker tripped?

•  Plug the power cord into a live circuit 

with proper voltage.

•  Replace household fuse or reset circuit 

breaker.

•  Has the clock been set?
•  Have the electronic controls been set 

correctly?

•  Has a delayed start time been 

programmed?

•  Refer to instructions for setting the 

electronic controls starting on page 15.

•  Wait for the start time  

to be reached.

•  Has a household fuse blown or a circuit 

breaker tripped?

•  Are the control knobs set correctly? 

•  Is a control knob sticking or broken?

•  Replace household fuse or reset circuit 

breaker.

•  Push control knobs in before turning to 

a setting.

•  See LUBRICATION on page 16.

•  Are you pushing in before turning?
• See LUBRICATION page 16.

•  Push control knobs in before turning to 

a setting. Call factory for help.

•  Does the range clock show the correct 

time of day?

•  Has a delayed start time been 

programmed?

•  Reset clock to show the correct time of 

day (see page 14).

•  Wait for the start time to be reached or 

reset for immediate start.

•  There has been a power interruption.

•  Reset the main power breaker to the 

range.

• Is  the range level?
•  Is the oven preheated before baking?
•  Has the recipe been tested or is it from a 

reliable source?

•  Is the pan used the type or size 

recommended in a reliable cookbook?

•  Is there proper air circulation around the 

pan when baking?

•  Does cooking utensil fit the surface 

burner being used?

•  Have you preheated oven for 

15

 minutes?

•  Level range (see Installation instructions 

page 6).

•  Preheat oven when called for in recipe.
•  Use only tested recipes from a reliable 

source.

•  Refer to a reliable cookbook for 

recommended pan type and size.

•  Allow 1” to 2” (3.5-5 cm) of air space on 

all sides of pan.

•  Pan should be the same size or slightly 

larger than surface element being used.

Ignitor doesn’t spark when knobs are 

Dirt on ignitor, defective spark module or 

Clean ignitors and area between ignitor and 

turned to light. 

valve switch. 

burner. Replace module or valve switch.

Burners spark but one does not light. 

Check burner, cap, ignitor and orifice for dirt.  Clean dirt from burner, cap or orifice.

Spark occurs at ignitor when all control 

Module. Water has been spilled on  

Replace module. Unplug range and let 

knobs are off. 

control panel. 

control panel dry overnight.

Proper  grounding  and  polarity  are  necessary  for  correct  operation  of  the  electric  ignition  system  on  model  1956.  If  the  wall 
receptacle does not provide correct polarity, the ignitor will become grounded and click occasionally, even after the burner is 
ignited. A qualified electrician should check the wall receptacle for correct polarity and grounding. This sparking condition will 
also occur if there is a breeze across the burners or when on low.