Xerox Phaser 5500 Drum Cartridge 113R00685 プリント

 
 

 

SB 669

 

 

Page

 1 of 4 

Copyright © 2003 Xerox Corporation. All rights reserved.  XEROX®, the stylized X®, and Phaser®  
trademarks of Xerox Corporation in the United States and/or other countries.

 

 

 

 
 
 
 

The following scenarios describe when the 4-digit PIN number will 
need to be re-entered into a metered device. If the customer does not 
know the 4 digit PIN, you will need to contact Xerox Customer 
Support and request the PIN. You will need to provide the serial 
number of the metered device. 
 

Catastrophic  
Engine Board  
Failure 
(MCU) 

•  Replace MCU

* 

board 

•  MCU board will not have any of the settings from 

the previous board – i.e., registration values, etc. 

•  Need to set the MCU board into PagePack mode 

•  Enter Service Diagnostics Mode (technician 

has access, customer does not) 

•  In Service Diagnostics, select Menu “IP 

NVRAM” then Factory NVRAM Reset 
(password “4370”) perform reset 

•  Enter the Hidden Service Menu (technician has 

access, customer does not) 
Select “Service Tools Menu” then press the up 
key then down key releases keys.  

•  “Enable Metered Toner” menu will appear, 

press OK. 

•  Front panel prompts for PIN, enter 

customer PIN 

•  MCU will NOT have the machine serial number 

loaded 

•  Technician needs to load the serial number via 

snippet or CWIS 

Phaser 5500 

Xerox Office Group Service Bulletin 

SB 669 

 

Page 2 of 4

 

Non-catastrophic 
Engine Board  
Failure 
(MCU) 

•  Print a Configuration page 

•  Enter Service Diagnostics and perform the “Engine 

Logic Board Replacement” procedure in Service 
Diagnostics. (Save from Engine Board) 

•  Power printer off and Replace MCU

*

 board 

•  Enter Service Diagnostics and perform the “Engine 

Logic Board Replacement” procedure in Service 
Diagnostics. (Restore to Engine Board) 
•  Verify the restore command worked properly by 

printing a Configuration page and confirming 
the printer serial number and page count 

•  If the restore command was unsuccessful, then 

this procedure will be equivalent to 
the “catastrophic MCU failure” scenario 

•  IP controller knows PIN was already 

entered 

Catastrophic  
IP controller 
failure 

•  Replace IP controller

*

 board 

•  New IP controller will read machine serial number 

and PagePack enablement from MCU board Front 
panel prompts for PIN 

Catastrophic  
Engine Board  
failure (MCU) and  
IP Controller 
failure 

•  Replace MCU

*

 and IP controller

*

 boards 

•  MCU board will not have any of the settings from 

the previous board – i.e., registration values, etc. 
including serial number 
•  Technician needs to load the serial number via 

snippet or CWIS 

•  To enable the printer to be PagePack, technician 

needs to access the Hidden Service Menu and 
select the item “Enable Metered Toner” 
(refer to Catastrophic Engine Board failure for 
menu entry) Will prompt immediately for PIN, 
enter customer PIN 

Firmware 
Upgrade 

No effect 

*

 The Engine Board  (MCU) and IP controller board spares will 

have the PagePack capable firmware loaded.  Engine board version 
11.30.01 (or greater) and IP controller version PS G.02.06 or greater.