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Diagnostic tools 71
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can
be installed through the HP PSP.
NOTE:
The current version of SmartStart provides the memory spare part numbers for the
server. To download the latest version, see the HP website (
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
You can view recorded events in the IML in several ways, including the following:
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From within HP SIM
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From within Survey Utility
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From within operating system-specific IML viewers
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For NetWare: IML Viewer
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For Windows®: IML Viewer
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For Linux: IML Viewer Application
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From within the iLO 3 user interface
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For more information, see the Management CD in the HP Insight Foundation suite for ProLiant.
HP Insight Remote Support software
HP strongly recommends that you install HP Insight Remote Support software to complete the installation or
upgrade of your product and to enable enhanced delivery of your HP Warranty, HP Care Pack Service,
or HP contractual support agreement. HP Insight Remote Support supplements your monitoring, 24 x 7 to
ensure maximum system availability by providing intelligent event diagnosis, and automatic, secure
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based
submission of hardware event notifications to HP, which will initiate a fast and accurate resolution, based
on your product’s service level. Notifications may be sent to your authorized HP Channel Partner for on-
site service, if configured and available in your country. The software is available in two variants:
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HP Insight Remote Support Standard: This software supports server and storage devices and is
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
optimized for environments with 1–50 servers. Ideal for customers who can benefit from proactive
notification, but do not need proactive service delivery and integration with a management platform.
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HP Insight Remote Support Advanced: This software provides comprehensive remote monitoring and
proactive service support for nearly all HP servers, storage, network, and SAN environments, plus
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems
selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems
Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and
HP Insight Remote Support Advanced.
Details for both versions are available on the HP website (
To download the software, go to Software Depot (
Select Insight Remote Support from the menu on the right.