Enterasys Networks A2H254-16 ユーザーズマニュアル
Getting Help
1-6 Introduction
Getting Help
For additional support related to the SecureStack A2 or this document, contact
Enterasys Networks using one of the following methods:
Enterasys Networks using one of the following methods:
Before contacting Enterasys Networks for technical support, have the following
information ready:
information ready:
•
Your Enterasys Networks service contract number.
•
A description of the failure.
•
A description of any action(s) already taken to resolve the problem (for example,
changing mode, rebooting the unit.)
changing mode, rebooting the unit.)
•
The serial and revision numbers of all involved Enterasys Networks products in the
network.
network.
•
A description of your network environment (layout, cable type.)
•
Network load and frame size at the time of trouble, if known.
•
The device history (that is, have you returned the device before, is this a recurring
problem?)
problem?)
•
Any previous Return Material Authorization (RMA) numbers.
World Wide Web
Phone
1-800-872-8440 (toll-free in U.S. and Canada)
For the Enterasys Networks Support toll-free number in your country:
For the Enterasys Networks Support toll-free number in your country:
Internet mail
support@enterasys.com
To expedite your message, please type [SWITCHING] in the subject line.
To expedite your message, please type [SWITCHING] in the subject line.
To send comments or suggestions concerning this document to the Technical Publications
Department:
Department:
techpubs@enterasys.com
To expedite your message, please include the document Part Number in the email message.