Toshiba 1000 Series ユーザーズマニュアル

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User must contact TIC via e-mail 

, or phone 1-877-867-

8773 (outside the U.S. call 713-466-0277) to report a defect in a UPS, UPS part,

and/or BATTERY. Subject to the limitations of TIC policy and product type, TIC

service, or TIC service representative shall repair/replace the UPS/part warranted

hereunder, without charge for material or labor. If TIC determines that the requested

repair is not covered under this limited warranty policy, TIC shall advise customer

and quote cost of repair. Repair charges shall be based on service parts price and

prevailing service charges at the time of repair. In no event after the expiration of

the respective warranty period will warranty work be performed.

In the event of a defective BATTERY claim (stand-alone and/or cabinet) TIC will use

its published Battery Diagnostic Document to evaluate warranty applicability. TIC

will confirm that the storage, maintenance, installation, and operating conditions

were met. The BATTERY capacity will be tested in accordance with the

“performance test” guidelines IEEE STD 450. Should the BATTERY fail to deliver

70% of its rated capacity it shall be deemed defective and will be replaced. Either

float or cyclic service will be used to determine the warranty credit (as per published

Battery Diagnostic Document). The typical credit applied will be as listed in the

following table.

Credit for Replacement Battery When Approved Warranty

Time from Shipment

UPS Batteries

Cost to Customer

(months)

% Credit

% List Price