Motorola DCH6416 ユーザーズマニュアル

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If you need assistance while working with the DCH6416, contact the Motorola 
Technical Response Center (TRC): 
•  Inside the U.S.: 1-888-944-HELP (1-888-944-4357) 
•  Outside the U.S.: 1-215-323-0044 
• Motorola 

Online: 

http://businessonline.motorola.com/

   

The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers 
a searchable solutions database, technical documentation, and low-priority issue 
creation and tracking. 

If a Motorola set-top requires repair service, please call one of the following Motorola 
Authorized Service Centers:  

World Wide Digital 

1-800-227-0450 

1-956-541-0600 

Teleplan 1-800-352-5274 

1-302-322-6088 

To ensure efficient service, request a Return for Service Authorization (RSA) number. 
Be sure to display the RSA number prominently on all equipment boxes. 

The Service Center will provide the shipping address of the location performing your 
repairs. 

To ship your equipment for repair: 
•  Pack the unit securely, if possible in its original factory shipping carton. 
•  Print or display the RSA number so it is easily visible on all equipment boxes. 
•  Enclose a note describing the exact problem. Complete and enclose the checklist 

provided with the unit. 

•  Ship the unit PREPAID to the address provided by the Service Center.