Polycom SIP 3.0.2 ユーザーズマニュアル

 Troubleshooting Your SoundPoint IP / SoundStation IP Phones

5 - 11

There is no response from 

feature key presses.

The SoundPoint IP / 

SoundStation IP family SIP 

phone is not in active state.

Do one of the following:
•

Press the keys more slowly.

Check to see whether or not the key 

has been mapped to a different 

function or disabled.

Make a call to the phone to check for 

inbound call display and ringing as 

normal. If successful, try to press 

feature keys within the call to access 

Directory or Buddy Status, for 

example.

Press Menu followed by Status > 
Lines

 to confirm line is actively 

registered to the call server.

Reboot the phone to attempt re- to the 

call server (refer to 

 on page 

).

The display shows “Network Link 

is Down”. 

The LAN cable is not properly 

connected.

Do one of the following:
•

Check termination at the switch or hub 

(furthest end of the cable from the 

phone).

Check that the switch or hub is 

operational (flashing link/status lights) 

or contact your system administrator.

Press Menu followed by Status > 
Network

. Scroll down to verify that the 

LAN is active.

Ping phone from another machine.

Reboot the phone to attempt re- to the 

call server (refer to 

 on page 

).