Toshiba CIX-AG-NP-VA ユーザーズマニュアル
Overview
Net Phone Software Enhancement History
4
Strata CIX Net Phone AG 04/08
Version 5.1
•
ACD Viewer – The Net Phone ACD Viewer allows users connected to Strata ACD
to view the status of all ACD groups to which they belong. This additional
functionality does not require MIS software to be installed.
to view the status of all ACD groups to which they belong. This additional
functionality does not require MIS software to be installed.
Net Phone shows the operating status of each group. Group view can be expanded to
see the number of calls and the status of each of the agents and supervisors in the
group. Each group contains a “My Status” icon showing agent’s own status in the
group (logged in, logged out, busy, in wrap-up, etc.), and when you right-click on your
icon you can change your status.
see the number of calls and the status of each of the agents and supervisors in the
group. Each group contains a “My Status” icon showing agent’s own status in the
group (logged in, logged out, busy, in wrap-up, etc.), and when you right-click on your
icon you can change your status.
ACD Viewer requires Enhanced Strata ACD system.
Version 5.0
(Please note: The initial production release of this version is identified with the
version number 5.0.200).
version number 5.0.200).
•
VoIP Audio – Added the ability to interact with VoIP audio as a licensed option.
This feature includes showing an “Audio Key” on Net Phone when the profile
indicates the use of VoIP. This feature provides ringing and support for USB
devices to be used with the audio stream. Also includes Plantronics wireless
headset controls, called PerSonoCall, for a seemless integration using Plantronics
devices.
This feature includes showing an “Audio Key” on Net Phone when the profile
indicates the use of VoIP. This feature provides ringing and support for USB
devices to be used with the audio stream. Also includes Plantronics wireless
headset controls, called PerSonoCall, for a seemless integration using Plantronics
devices.
•
Secondary Extensions – Secondary extension support is important for people who
may use a desk phone while in the office and use the VoIP capability assigned a
different DN when away from his desk. The ability to answer and monitor both
extensions is an important feature:
may use a desk phone while in the office and use the VoIP capability assigned a
different DN when away from his desk. The ability to answer and monitor both
extensions is an important feature:
•
Handles calls for the secondary extension.
•
Supports a DSS capability
•
DND and FWD support for the secondary extension.
•
New Actions to allow DND of Secondary and Primary to be synchronized
using Personal Call Handler Rules.
using Personal Call Handler Rules.
•
Connection Profiles – Net Phone added the ability to define and select a user
connection profile for logging into Net Server. User profiles makes it easier for
mobile users to use a desk phone at times or use their IP phone at other times by
connection profile for logging into Net Server. User profiles makes it easier for
mobile users to use a desk phone at times or use their IP phone at other times by