Toshiba iES32 ユーザーズマニュアル

This chapter presents an overview of available Stratagy standard features. Stratagy ES features 
provided through the use of Feature Groups are described in 

.

By entering select DTMF digits, as directed by audio prompts, a caller can play prerecorded 
information from Stratagy. This information can consist of general information about the 
company, such as its address, telephone number and fax number, or it can include specific product 
descriptions or other information that may be of interest to callers.

Provides a company with an automated, cost-effective method to answer customers’ most 
frequently-asked questions.

The system answers incoming lines and lets callers route their own calls by entering a mailbox 
number or a Single-digit Menu. If the mailbox is recognized by the system, the call is handled 
according to the configuration of that mailbox. This configuration may direct Stratagy to dial an 
extension and, after performing Call Screening (if enabled), pass the call on to the user or execute 
an IVR application.

Stratagy’s Automated Attendant feature is configured by the System Administrator. The user can 
also control some features, such as DND and Call Screening, if configured by the System 
Administrator.

Features can also be changed automatically based on the time of day. For example, the mailbox 
can be put into the DND mode automatically after hours and turned off at the beginning of the next 
business day.

Enables callers to direct their own calls and leave accurate and complete messages for the 
called party.

Extends the company’s telecommunications capabilities and frees receptionists and other 
personnel to perform duties other than answering the telephones.