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User’s Guide for the Polycom RealPresence Group Series
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Polycom, Inc.
Multipoint Calls Using Centralized Conferencing Control 
Protocol (CCCP) 
If a Polycom RealPresence Group system is deployed in a Microsoft Lync 
Server 2010 environment and Centralized Conferencing Control Protocol 
(CCCP) is enabled, you can place and participate in multipoint calls that are 
hosted by Microsoft audio and video servers. 
For more information about CCCP multipoint calling, refer to the Polycom 
Unified Communications Deployment Guide for Microsoft Environments or contact 
your system administrator.
Muting in a CCCP Call
A Microsoft Lync client acting as the call organizer can mute all of the 
participants in the call. You cannot unmute until the organizer unmutes the 
participants unless you are designated as a presenter. If the meeting organizer 
has muted your Polycom RealPresence Group system selectively, you can 
unmute your system even if the organizer does not. It is important to 
understand that no one else can unmute your microphone. They can only 
request that you unmute.
When your mute status changes due to a Microsoft Lync client organizer 
muting or unmuting all of the participants, notification is displayed on the 
Polycom RealPresence Group system monitor.
Using Avaya Network Features with Video Calls
Depending on how your system is configured, you may be able to use Avaya® 
telephony network features such as call forwarding, transferring calls, and 
adding additional sites in an audio-only conference.
To activate call forwarding:
1
Make sure that the Polycom system is not in a call. 
From the Place a Call screen on the Polycom system, dial the Feature 
Access Code provided by the Avaya Communication Manager 
administrator, followed by the E.164 extension of the system to which 
you want to forward the calls. For example, dial *22016 if *2 is the Feature 
Access Code and 2016 is the system E.164.
3
Wait for confirmation beeps.